Business Travel News
Business Travel News
  • SECTIONSOpen Menu
    • Distribution
    • Global
    • Lodging
    • Payment & Expense
    • Meetings
    • Sustainability
    • Technology
    • Transportation
    • Travel Management
    • VIEW ALL
  • VOICESOpen Menu
    • Expert Q&A
    • 5Qs
    • OpEds
    • Sponsored Content
    • Podcasts
    • What to Watch 2025
  • RESEARCHOpen Menu
    • Participate in BTN Surveys
    • Corporate Travel 100
    • Corporate Travel Index
    • Salary Survey
    • Small & Midsize Enterprise
    • Strategic Meetings Report
    • VIEW ALL
  • WEBINARS & FORUMSOpen Menu
    • All BTN News Desks
    • BTN Communities
    • VIEW ALL WEBINARS
  • EVENTSOpen Menu
    • Webinars
    • Business Travel Show
    • Business Travel Trends Forecasts
    • Business Travel Tech Talk
    • Business Travel ESG Summit
    • Entertainment, Sports & Media Travel Summit
    • Strategic Meetings Summit
    • Government Travel Summit
    • Global Travel Risk Summit
    • Business Travel Lodging Summit
    • Business Travel Hall of Fame
    • Business Travel Awards Europe
    • Travel Manager of the Year
    • VIEW ALL EVENTS
  • RESOURCESOpen Menu
    • BTN Academy
    • BTN Communities
    • BTN Primers
    • BTN Weekend Archives
    • Business Travel Buyer's Handbook
    • Business Travel Buyer's Techbook
    • Corporate Travel Index
    • Data Sources: The Reference Guide
    • Industry Terms Glossary
    • Hotel Search
    • Influencers
    • Traveler Experience Index
    • Webinars
    • White Papers & Case Studies
Business Travel News
  • Business Travel News on X
  • Business Travel News on LinkedIn
  • Business Travel News on Facebook
  • SECTIONS
    • Distribution
    • Global
    • Lodging
    • Payment & Expense
    • Meetings
    • Sustainability
    • Technology
    • Transportation
    • Travel Management
    • VIEW ALL
    Managed Travel GuidesNEW! BTN ElevateNEW! BTN IntelligenceNEW! BTN Next
    Subscribe to NewslettersBTN DailyBTN EuropeBTN Elevate for SMEsBTN SustainabilityBTN Next for Tech & DistributionBTN IntelligenceBTN Weekend
  • VOICES
    • Expert Q&A
    • 5Qs
    • OpEds
    • Sponsored Content
    • Podcasts
    • What to Watch 2025
    'Presence Premium' Amps Event Value'Presence Premium' Amps Event Value
    Weathering Uncertainty, Higher Costs Is Yet Another Lesson in Managing Business Travel in 2026Op-ed: Weathering Uncertainty, Higher Costs Is Another Lesson in 2026
    Amid $1B Tech Revamp, Marriott Readies Next Steps in DistributionAmid $1B Tech Revamp, Marriott Readies Next Steps in Distribution
  • RESEARCH
    • Participate in BTN Surveys
    • Corporate Travel 100
    • Corporate Travel Index
    • Salary Survey
    • Small & Midsize Enterprise
    • Strategic Meetings Report
    • VIEW ALL
    Annual Supplier Ratings• Car Rental Survey & Report• Hotel Survey & Report• Airline Survey & Report
    Special Reports• Meetings Tech Goes AI• Travel Payment Innovation 2026• BTN Intelligence's 2026 SME Report• BTN Intelligence's 2026 AI Report• Travel Risk Outlook 2026
  • WEBINARS & FORUMS
    • All BTN News Desks
    • BTN Communities
    • VIEW ALL WEBINARS
    Meetings Technology: Evolution or Revolution

    Thurs., Sept. 10 at 11am EDT / 8am PDT

    Sponsored by: Cvent & The Cove

    How Growing Companies Can Make Smarter Travel Technology Decisions

    Fri., September 3 at 10am PDT / 1pm EDT

    Sponsored by: BCD

    Beyond the Hype: What It Really Takes for AI to Improve Managed Travel

    Tues., Sept 1 at 9am PDT / 12pm EDT

    Sponsored by: Direct Travel

  • EVENTS
    • Webinars
    • Business Travel Show
    • Business Travel Trends Forecasts
    • Business Travel Tech Talk
    • Business Travel ESG Summit
    • Entertainment, Sports & Media Travel Summit
    • Strategic Meetings Summit
    • Government Travel Summit
    • Global Travel Risk Summit
    • Business Travel Lodging Summit
    • Business Travel Hall of Fame
    • Business Travel Awards Europe
    • Travel Manager of the Year
    • VIEW ALL EVENTS
    3rd Annual Business Travel Tech Talk Montreal

    Le Centre Sheraton Montreal, September 16, 2026

    15th Annual Business Travel Tech Talk London

    etc.venues County Hall - 28 September

    11th Annual Entertainment Sports & Media Travel Summit Los Angeles

    Regent Santa Monica Beach - October 1, 2026

    10th Annual Strategic Meetings Summit Chicago

    Convene Willis Tower, Chicago - October 8, 2026

  • RESOURCES
    • BTN Academy
    • BTN Communities
    • BTN Primers
    • BTN Weekend Archives
    • Business Travel Buyer's Handbook
    • Business Travel Buyer's Techbook
    • Corporate Travel Index
    • Data Sources: The Reference Guide
    • Industry Terms Glossary
    • Hotel Search
    • Influencers
    • Traveler Experience Index
    • Webinars
    • White Papers & Case Studies
    BTN's Business Travel Management Tool Box

    The BTN Group has a variety of resources for corporate travel managers to build and refine their program strategies. Not sure where to begin? Check out this starter pack.

    BTN CTI Calculator - New Q1 2026 Data Added

    Filter in or out as many as 200 cities, as well as hotel and car rental class and meals of the day and watch as the per-diem calculator automatically adjusts per diems to your program. Drill down into cost breakdowns and export the results.

  • Business Travel News Supplier DirectorySUPPLIER DIRECTORY

Transportation

Airline CEOs Worry of Eroding Public Trust as Boeing Max Return Drags On

By Michael B. Baker / July 01, 2019 / Contact Reporter
Business Travel News on X

The timeline for the Boeing 737 Max's return to service continues to get longer as airline executives worry the grounding will have even more long-lasting implications on the perception of the industry's safety and regulatory framework.

After the aircraft type was grounded in March following two deadly crashes, airlines that have 737 Max planes in their fleets had hoped the fix, which involves flight-control software linked to those crashes, would have the aircraft back in the air by the end of the summer. That now seems highly unlikely, with the U.S. FAA reporting last week the detection of another safety issue on the aircraft that needs addressing. That could take as long as three months to fix, according to Bloomberg. The earliest Boeing could conduct a certification test at this point is July 8, according to the International Air Transport Association.


This is a global industry, and it needs global trust. We have global passengers, so how do you explain to passengers that the airplane is safe in some parts of the world and supposedly not safe somewhere else?"

Lufthansa's Carsten Spohr

Southwest Airlines, which has the largest 737 Max fleet among U.S. carriers, last week announced it had extended its removal of the aircraft type from its schedule through Oct. 1, which removes about 150 daily flights from of its schedule. United Airlines and American Airlines, which have a smaller fleet of the aircraft type, have both cancelled flights on the aircraft through Sept. 3. American CEO Doug Parker was quoted by CNBC as saying another month's pushback was possible and would be announced over the next few weeks if so.

Speaking last month at IATA's Annual General Meeting in Seoul, airline chief executives said the potential impact went much deeper than the Max itself.

For one, the FAA was the last of major aviation regulatory authorities to ground the aircraft type. If it were to approve the Max for use but other regulatory authorities around the world did not, using the planes would be an operational challenge, especially for non-U.S. carriers that use them on international flights. Singapore Airlines CEO Goh Choon Phong, whose regional wing SilkAir currently has six of the aircraft grounded, said regulatory approval from Singapore alone—where, of course, there are no domestic flights—would be only a small step. "I would need approval from countries that we intend to operate the Max in, and that adds another dimension of complexity," he said. "Beyond that, we'll need pilots to communicate and be able to assess the situation, and we need the public confidence."

Lufthansa Group CEO Carsten Spohr said he expected to see the Max flying on domestic U.S. routes while still not approved on all international routes, which he said would add to passenger uncertainty around the aircraft. "This is a global industry, and it needs global trust," Spohr said. "We have global passengers, so how do you explain to passengers that the airplane is safe in some parts of the world and supposedly not safe somewhere else?"

A Global Business Travel Association poll early last month of 155 of its buyers revealed some concern already brewing from buyers and business travelers alike. About 60 percent said their employees had expressed concern about flying on Max aircraft for business travel, and about the same percentage of travel buyers were concerned about their travelers' safety. Two-thirds expected their travelers would be at least somewhat likely to change travel plans to avoid the aircraft type.

The trust issues could extend well beyond the Max aircraft or Boeing itself, JetBlue CEO Robin Hayes said. "If you take a step back and look at the huge advances that have been made over the last few decades in aviation safety, that has happened because of a very deliberate strategy of regulators, manufacturers and operators all working together. My biggest concern is that people start to question the whole regulatory framework, which I think has been largely successful over the last 20 to 30 years in promoting a safer industry."

IATA director general and CEO Alexandre de Juniac said last month global regulators will have to work closely together to alleviate those concerns "We trust in the FAA, in its role as the certifying regulator, to ensure the aircraft's safe return to service, and we respect the duty of regulators around the world to make independent decisions on the FAA's recommendations," he said. "At the same time, aviation in a globally integrated system that relies on global standards, including mutual recognition, trust and reciprocity among safety regulators. Aviation cannot function efficiently without this coordinated effort, and restoring public confidence demands it."

More Transportation
Related
American Leans into Seatback Screens

American Airlines is to install seatback entertainment screens at every seat across its narrowbody...

Uber Launches Train Bookings in India

Uber has launched train-ticket bookings in the Uber app in India via a partnership with India-based...

Amex, Capital One Tie for First in JD Power 2026 U.S. Airport Lounge Study

Credit card-branded U.S. airport lounges led the ratings in the latest JD Power U.S. Airport Lounge...

Sponsored Content

VIEW ALL
Work trip or holiday? Make it both.
Work trip or holiday? Make it both.By The Ascott Limited
Business Travel's Problem Was Never the TMC. It's the Technology They've Been Handed.
Business Travel's Problem Was Never the TMC. It's the Technology They've Been Handed.By Engine
Condor: 70 Years of Leading with Passion in the Skies
Condor: 70 Years of Leading with Passion in the SkiesBy Condor Airlines

More Transportation

American Leans into Seatback Screens
Uber Launches Train Bookings in India
Amex, Capital One Tie for First in JD Power 2026 U.S. Airport Lounge Study
DOT: June U.S. Air Cancellation Rate Again Down

VIEW ALL
Subscribe to Free

BTN Newsletters

pixel2

Click Here for our Terms and Conditions and Privacy Policy.

  • Most Read
  • Most Shared
  1. BTN Names Moderna's Steinke Travel Manager of the Year
  2. Three Execs to Depart American in Management Shuffle
  3. Navan Edge Partners with OpenTable for Dining Management
  4. Direct Travel Adds Enhanced Reporting, Juno Integration to Avenir
  5. Amex Adds New Virtual Card Capabilities for U.S. Clients
  1. Travelodge CEO Boydell Resigns After Security Incidents
  2. Thrust Carbon Research Shows Better Direct-Flight Options a Benefit of Advance Purchase
  3. American Leans into Seatback Screens
  4. Uber Launches Train Bookings in India
  5. TAMS Increases Board to 15 Members
Business Travel NewsBusiness Travel News
  • About Us
  • Contact Us
  • Advertise
  • Business Travel News on X
  • Business Travel News on LinkedIn
  • Business Travel News on Facebook
BUSINESS TRAVEL NEWS
NORTHSTAR TRAVEL GROUP
Business Travel News
  • About Us
  • Contact Us
  • Media Kit
  • Subscribe to Newsletters
  • Advertise
  • Editorial Guidelines
  • BTN Europe
  • Purchase Reprints
  • Privacy Policy
  • Terms & Conditions
  • Do Not Sell or Share My Data
Northstar Travel Group
  • Retail Travel
  • Travel Weekly
  • Travel Weekly Asia
  • TravelAge West
  • TravelPulse
  • TravelPulse Canada
  • TravelPulse Quebec

  • Hotel Investment
  • Burba Hotel Network

  • Travel Technology
  • Inntopia
  • Phocuswire
  • Phocuswright
  • Web In Travel
  • Meetings & Incentives
  • Northstar Meetings Group
  • Meetings & Conventions
  • Meetings & Conventions China
  • Meetings & Conventions Asia
  • Meeting News
  • Successful Meetings
  • Incentive
  • SportsTravel

  • Data Products
  • Agent Studio
  • AXUS Travel App
  • Intelliguide
  • travel42
BTNGroup
Business Travel NewsBusiness Travel News EuropeTravel ProcurementThe BeatBusiness Travel Show
Northstar Travel Group
Copyright ©2026 Northstar Travel Media LLC. All Rights Reserved. 301 Rte. 17N, Suite 1150, Rutherford, NJ 07070 USA | Telephone: (201) 902-2000
RRManagement rrtestprocurement