BTN Hotel Survey Report 2026For the third year in a row, Hilton Worldwide pulled double duty in BTN's annual survey of corporate travel buyers, defeating other multibrand hotel companies in both the traditional and extended-stay sections of BTN's 2026 Hotel Survey and Report. The... KEEP READING
2025: Hilton Banks Second Year for Dual WinFueled by high scores in product quality, service delivery and innovation, Hilton Worldwide scored its second-straight narrow victory over several other multibrand hotel companies in BTN's annual survey of corporate travel buyers. Hilton's close... KEEP READING
Hilton Triumphs in BTN 2024 Hotel SurveyHilton Worldwide earned a close victory over a crowded field of traditional hotel brands in BTN's annual survey of corporate travel buyers. The hotel company rode high marks across the board to the top in a race that saw four brands in tight... KEEP READING
2023: Hyatt Wins Traditional Hotel, IHG Captures Extended StayEven with great partners, buyers need smart strategies to find savings, availability and traveler satisfaction for 2024.... KEEP READING
BTN 2022 Hotel Survey & ReportBTN returns to its annual ranking of hotel brands by service tier, as voted by BTN's audience of corporate travel buyers. Not only will you find rankings in our report, but also an analysis of buyer-supplier dynamics going into 2023.... KEEP READING
2021 BTN Hotel Survey: Hilton Takes Top Spot for Pandemic-Era PartnershipThe 2021 edition of BTN's annual Hotel Survey differs from past years. Given the low business travel volumes during the past 12 months, the survey includes ratings pertaining to four Covid-19 related attributes and considered candidates on a chainwide... KEEP READING
BTN's 2020 Hotel Brand SurveyBuyers rate luxury, upper-upscale, upscale, upper-midscale, midscale, upscale extended-stay and midscale extended stay brands on pre-pandemic and pandemic-related criteria.... KEEP READING
2019: Strategic Partners Win Out as Hotel Buyers Gain PowerBuyers rate hotel brands in 13 categories.... KEEP READING
2018: Hotel Brands' New Rapport with the Corporate Travel MarketA Partnership Approach to Working with Corporations Helps Hotel Brands Thrive... KEEP READING
2017: Catering to a Moving TargetBrands Work to Stay Relevant As the Tastes & Expectations of Hotel Guests Are Rapidly Changing... KEEP READING
2016: Service Is Back in FashionModern Design, Facilities & Technology Matter, but Service Is Back in Fashion... KEEP READING
2015: Mobile Apps, Amenities & a Focus on the Guest Experience, Particularly for Millennials, Prove KeyTraveler Experience Rises in Influence, Including Supplier Apps & Room Design... KEEP READING
2014: Amid Rising Rates, Hotel Capital Spending Buoys Buyer SatisfactionTravel Buyers Prove More Satisfied Than Last Year, Despite a Difficult Negotiating Climate... KEEP READING
2013: A Tale of Two TiersLuxury & Upper-Upscale Suppliers’ Scores Decline While Upscale & Midprice Gain Ground... KEEP READING
2012: Ringing in the NewLegacy Brands Falter Compared With Brands That Are Less Than 20 Years... KEEP READING
2011: InterContinental Tops Three of Five Tiers2011 Hotel Survey & Report... KEEP READING
2010: Heated Upper-Upscale ContestLe Meridien Unseats JW Marriott After Three-Year Reign in Upper-Upscale Category... KEEP READING