2021 BTN Hotel Survey: Hilton Takes Top Spot for Pandemic-Era PartnershipThe 2021 edition of BTN's annual Hotel Survey differs from past years. Given the low business travel volumes during the past 12 months, the survey includes ratings pertaining to four Covid-19 related attributes and considered candidates on a chainwide level - not at the brand level. Hilton Hotels & Resorts took top honors in providing corporate travel clients with the support required during the pandemic, but other major chains performed very well. Our survey also found that buyers are ready to move past the pandemic and get corporate travel services and amenities back on the map.... READ NOW
BTN's 2020 Hotel Brand SurveyBuyers rate luxury, upper-upscale, upscale, upper-midscale, midscale, upscale extended-stay and midscale extended stay brands on pre-pandemic and pandemic-related criteria.... KEEP READING
2019: Strategic Partners Win Out as Hotel Buyers Gain PowerBuyers rate hotel brands in 13 categories.... KEEP READING
2018: Hotel Brands' New Rapport with the Corporate Travel MarketA Partnership Approach to Working with Corporations Helps Hotel Brands Thrive... KEEP READING
2017: Catering to a Moving TargetBrands Work to Stay Relevant As the Tastes & Expectations of Hotel Guests Are Rapidly Changing... KEEP READING
2016: Service Is Back in FashionModern Design, Facilities & Technology Matter, but Service Is Back in Fashion... KEEP READING
2015: Mobile Apps, Amenities & a Focus on the Guest Experience, Particularly for Millennials, Prove KeyTraveler Experience Rises in Influence, Including Supplier Apps & Room Design... KEEP READING
2014: Amid Rising Rates, Hotel Capital Spending Buoys Buyer SatisfactionTravel Buyers Prove More Satisfied Than Last Year, Despite a Difficult Negotiating Climate... KEEP READING
2013: A Tale of Two TiersLuxury & Upper-Upscale Suppliers’ Scores Decline While Upscale & Midprice Gain Ground... KEEP READING
2012: Ringing in the NewLegacy Brands Falter Compared With Brands That Are Less Than 20 Years... KEEP READING
2011: InterContinental Tops Three of Five Tiers2011 Hotel Survey & Report... KEEP READING
2010: Heated Upper-Upscale ContestLe Meridien Unseats JW Marriott After Three-Year Reign in Upper-Upscale Category... KEEP READING