Performance Management Strategies for 2018 and Beyond
Historically, the request-for-proposals pro¬cess that formed the bedrock of corporate travel procurement was relatively straight¬forward and stable. Every year, business travel buyers would commit certain levels of volume or share of their hotel spending to chains or individual properties and, in return, receive discounted rates for the next 12 months. Travel buyers would go through the same process every few years with airlines. Today, however, technology and data-management processes have matured and enabled travel suppliers to implement sophisticated yield-management strat¬egies. Hotel and airline inventory can be priced based on real-time assessments of demand and market con-ditions. And suppliers are working constantly to finesse those prices to maximize their revenue. As such, buyers may find an annual or multiyear deal to be far too blunt an instrument to handle such complex pricing strategies—a rotary phone in a smartphone world.... Download Now!
Engaging Your Travelers To Boost Managed Travel Performance
Communicating the benefits of travel program compliance to all travelers within an organization is a sizable task. Travelers, after all, take many shapes. They come from multiple generations; have varying levels of comfort with technology; include senior executives and support workers alike; and some travel far more frequently than others. To start, travelers need to know that a company travel policy exists—and they need to understand how it helps their company realize its goals. When travelers recognize that adhering to the policy will help the bottom line, improve safety standards, heighten service levels and achieve other program objectives, they are much more likely to comply with it. Engaging travelers and driving program compliance requires a range of techniques and communication channels. It also requires messages tailored to specific traveler groups.... Download Now!More White Papers