BTN Op-Eds

In Crisis, Travel Programs Are as Strong as the Weakest LinkBy Michael Savicki, Chief Risk & Compliance Officer, Amex GBT

Major incidents such as the 2024 global CrowdStrike IT outage, the Heathrow Airport substation fire in 2025, and the ongoing conflict in the Middle East... KEEP READING

Consistency Under Pressure: How Executive and Event Travel Is Changing in 2026By Craig Chambers, Group CEO at TBR Global Chauffeuring

Business travel faces increasing disruptions from weather, geopolitical events and more complex global environments. Organizations require seek travel... KEEP READING

The Long Road to Emerald CityBy Kintela Managing Partner Martin Ferguson

Kintela's Martin Ferguson spins a fable of what could be on the horizon for managed travel, if the industry is able to avoid the Wicked Witch, which... KEEP READING

More AI, Less Trust and Business Travel’s Core ValueBy tClara founder and CEO Scott Gillespie

tClara founder and CEO Scott Gillespie knows everyone is talking about AI-powered travel tools. Meanwhile, he says, AI is shaping forces well beyond our... KEEP READING

2025’s Wild Ride Brings More for 2026By Caroline Strachan, CEO Festive Road

2025 was tumultuous for travel buying with tech, mergers, and shifting consumer expectations. Buyers need resilience, collaboration and focus to... KEEP READING

Do You Belong In an Open or Closed Travel Tech Garden?By Johnny Thorsen, Serko VP Strategic Business Development

OP-ED: The SAP-GBT partnership Complete has prompted debates in the managed travel industry about the "walled garden" vs. "open ecosystem" models. The... KEEP READING

From 3 A.M. Chaos to Strategic Calm: Harnessing AI in Business TravelBy Jo Lloyd

FCM Travel's Jo Lloyd on eschewing 'bright shiny object syndrome' for AI in favor of practical travel management applications.... KEEP READING

Creating Conditions for StrategyBy Daniel Cockton, VP Global Travel Services, Wood

Wood VP global travel Danny Cockton writes about the need for travel buyers to create conditions for their partners to act strategically on the client's... KEEP READING

Op-Ed: What's Missing in the AI ConversationBy Katie Virtue, Temoji Consulting

AI in business travel focuses on efficiency and automation, but the element missing is a "people roadmap," which emphasizes freeing human talent for... KEEP READING

Talent Retention Is a Good Travel Program’s Secret SuperpowerBy Adam Kerr, CEO Tripism

A well-designed corporate travel program can enhance talent retention by aligning with company values, supporting employee well-being, and accommodating... KEEP READING

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