Upcoming Webinar

Between the pandemic and economic turbulence, the past two years have caused a seismic shift in the classic types of business travelers. Pre-pandemic road warriors may be traveling less, while remote workers gathering for team meetings have created an entirely new category of travelers. These and other shifts require travel managers to take a more nuanced look at who’s traveling and how they’re spending, then adjust policy to fit these new or changed traveler types.

Register now for this BTN Group thought-leadership webinar, sponsored by TripActions.

 

You'll leave this webinar knowing:

  • How to adapt and adjust to different travel and spend patterns with less historical data
  • Having a more dynamic travel policy that matches the needs of your various traveler types
  • How to use your TMC data and other data sources to develop more personalized travel recommendations

 

Speakers

Katie Loudon, Senior Manager, Global Travel & Expense, Airbnb
Will Tate, Partner, GoldSpring Consulting
Travis Steed, Travel Services, Elevance Health

Sponsored by

TAlogo2022

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The Mechanics of Sustainable Business TravelMon., August 1 at 2 PM ET / 11 AM PTWatch Now

Net zero carbon commitments are pushing companies to make real changes to business travel and travel programs. From policies to partnerships, travel managers will need to drive multiple efforts through implementation to reduce carbon emissions. What’s necessary, what’s effective and what’s next for reducing the environmental impact of business travel? BTN’s panel of travel managers are taking steps to meet the challenge. Attend this webinar to learn what tactics are they using and how are they implementing.

 

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Trends in Managing Travel for Entertainment CompaniesWed., July 27 at 1 PM ET / 10 AM PTWatch Now

Yes, managing travel at entertainment, production and media companies is often unique. Teams responsible for significant volumes, more than typical premium-class bookings and lots of last-minute travel quickly identify ways to leap over any obstacle and build strong supplier partnerships to deliver stellar services to their A-listers, crews and other travelers.

As volume has intensified--driven by the return of concert and stage tours, production and in-person meetings--what new challenges are such travel managers identifying? How are they overcoming them?

Register now for this 60-minute BTN Group thought-leadership webinar, sponsored by United for Business, to learn more about the trends and nuances of managing travel at such companies.

 

 alt='Mastering Mobility: Control Costs and Other Travel Program Pain Points'  Title='Mastering Mobility: Control Costs and Other Travel Program Pain Points'
Mastering Mobility: Control Costs and Other Travel Program Pain PointsTues., July 26 at 12pm ET / 9am PTWatch Now
You can’t measure what you can’t see—and 80% of your mobility transactions are not being tracked. But that’s about to change.

Register now for this BTN Group In the Know webinar with content sponsored and developed by Deem for this in-depth look at mobility, why it matters to travelers, and why it matters to your travel program.

Our experts will discuss the future promise of multi-modal mobility and how it can solve your travel program pain points including controlling costs, providing better duty of care, and improving your sustainability efforts.
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Managing Events in Today's RealitiesWed., July 20 at 1pm ET / 10am PTWatch Now

Corporate meeting planners in the last couple years have risen to new challenges: adapting to virtual and hybrid formats, the return to in-person meetings, safety protocols, talent shortages and more. As meeting volumes continue to  build, how are they expanding their event ecosystems, forging new partnerships and expanding skills? 

Register now for this BTN Group thought-leadership webinar, sponsored by Cvent, to hear meeting professionals discuss the most significant changes to meeting and event planning, sourcing and execution--from format to venue selection to technology integration, safety and security to execution. Learn key ways that corporate meeting and events, travel and other decision makers are refining meeting planning.

 

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How to Inflation-Proof Your Travel ProgramTues., July 12 at 12pm ET / 9am PTWatch Now

Demand for corporate travel is continually rising, but so too are prices. Companies are finding a great need to be on the road, often for new purposes, but finance departments are sounding alarms, or even clamping down on budgets.

Although inflation is pushing up rates and causing travel spend to balloon, there are several things companies can do to tamp down on unnecessarily high expenditure, and ensure they are getting the most out of work trips.

Register now for this BTN Group In the Know webinar, with content sponsored and developed by TripActions.

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Budgeting for the Next Era of TravelTues., June 14 at 12pm ET / 9am PTWatch Now

As travel volumes continue to increase, budgeting for that travel can be complex. Many companies have reduced their overall spend but perhaps committed more budget to fewer  high-value business trips. Others are surprised by increasing costs as travel volumes and demand rise.

Proper planning and visibility into spending is needed to make quick decisions as internal and external rules and regulations change. This BTN Group thought-leadership webinar,  sponsored by TripActions, will explore what travel managers can do to support budget owners as they adapt to shifting budget strategies and deal with inflation.

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Are One-Day Business Trips History or Reality?Wed, May 11th, at 1:00 PM ETWatch Now

Is the one-day business trip still a viable option for corporations and corporate travelers? Or are corporations encouraging travelers to combine trips, potentially to reduce costs, carbon output and travel?

Register now for this 60-minute BTN Group thought-leadership webinar, sponsored by Enterprise Holdings, to hear our panel discuss the pros and cons of one-day business trips in our current environment. Hear the arguments for longer trips to achieve personal or corporate sustainability objectives and why short trips have long been a mainstay of corporate travel. How are corporations educating travelers of current preferences? Ask your own questions during our live Q&A. 

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Building a Sustainable Travel InitiativeTues., May 10 at 12pm ET / 9am PTWatch Now

Sustainability is a key initiative for most companies, but balancing travel against its environmental costs can be tricky. The reality is that travel programs can not only survive but thrive with sustainability measures in place.

Register now for this BTN Group In the Know webinar, with content sponsored and developed by TripActions.

 

Business travel's two-year journey through the Covid-19 pandemic looks like it may come to an end. Even as infection waves remain in play, the industry has regained momentum and corporates are moving forward with renewed confidence and urgency. Some programs are building back on the foundations already in place, others are evolving to meet new demands and strategies. In this BTN webinar, we'll engage expert panelists for a two-hour, two-part session:

Part 1: Revive, Restart
Part 2: Revolutionize

Each segment will offer interactive Q&A with the respective panel, so plan for a great webinar.

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Managing Travel at Fast-Moving CompaniesTues., May 3 at 12pm ET / 9am PTWatch Now

Global M&A volumes hit a record high in 2021, and the small business economy is set to soar in 2022. As organizations of all sizes continue to scale and refocus, what will be the impact to their travel programs, and how can travel managers nimbly support their companies while also dealing with post-pandemic program complexities? 

 alt='5 Ways Technology Can Help Improve the Traveler Experience'  Title='5 Ways Technology Can Help Improve the Traveler Experience'
5 Ways Technology Can Help Improve the Traveler ExperienceTues., April 12 at 1pm ET / 10am PTWatch Now

With the steady increase in corporate travel, companies are addressing the new realities of getting back on the road. As businesses grapple with instilling confidence in employees reacclimating to travel, technology solutions are an essential lever to improve travel experiences.

Register now for this BTN Group In the Know webinar, with content sponsored and developed by TripActions which will focus on how technology is helping companies make smarter decisions when adjusting to new travel trends, and how it’s enabling a streamlined experience for travelers and managers.

 alt='Embracing Innovative Mobility Technology for New Travel Paradigms'  Title='Embracing Innovative Mobility Technology for New Travel Paradigms'
Embracing Innovative Mobility Technology for New Travel ParadigmsThurs., Mar. 31 at 12pm ET / 9am PTWatch Now

As world businesses undergo rapid change, corporate travel programs must change as well. Travel managers and other decision-makers must learn to explore and embrace travel technologies designed to meet the challenges of new paradigms for work, business travel, commuting and mobility.

Register now for this BTN Group In the Know webinar, with content developed and sponsored by Deem and IDC, as speakers explore how business travel, commuter travel and mobility are evolving. Learn about new technologies designed to meet the needs of travelers today and into the future.

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What's Next for Online Booking Tools?Wed., Mar. 23 at 1pm ET / 10am PTWatch Now

The market for online booking tools may be more confusing than ever—the lines between a traditional travel management company and the online booking tool have blurred, with more TMCs taking a tech-first approach. The concept of a front-facing portal behind which several booking tools can sit has captured attention. And, of course, you still have the option to pick a booking tool relationship separate from your TMC—but should you? And which booking tool is right for your program—an emerging, consumer-looking tool or an established global choice with limited user-appeal?

That's a lot of questions, but travel buyers will have to answer each and every one of them in detail when researching and sourcing a new online booking tool. In this webinar, BTN convenes a panel of buyer and consultant experts to walk you through the thought process, discuss their own deal-breakers and predict where the market is going.

 alt='Implementing Changes for a Safe and Healthy Journey'  Title='Implementing Changes for a Safe and Healthy Journey'
Implementing Changes for a Safe and Healthy JourneyTues., Mar. 15 at 1pm ET / 10am PTWatch Now

While omicron has affected travel and return to office plans, travelers are ready to reconnect in person. Creating conditions for a safe, healthy journey is a top priority. To do that, travel managers need to consider changes based on shifting regulations and new risk management standards for business travel—as well as the critical need to provide travelers with up-to-date information.

Register now for this BTN Group In the Know webinar, with content developed and sponsored by TripActions.

 alt='10 Quick Wellness Wins for Your Travel Program'  Title='10 Quick Wellness Wins for Your Travel Program'
10 Quick Wellness Wins for Your Travel ProgramTues., Mar. 1 at 12pm ET / 9am PTWatch Now

What is wellness and why does it matter for a corporate travel program? Webster’s defines wellness as “the quality of state of being in good health especially as an actively sought goal." A recent BTN Group/TripActions webinar survey placed “traveler health, safety and wellness” in 2nd place as the topic likely to have the greatest impact on managed travel in 2022. The way we take care of ourselves, including our physical and mental health, can look different as many of our lives look a bit different than they did two years ago. However, if we don’t take care of ourselves and each other, we are more likely to burn out, lose motivation, struggle to stay engaged and become disconnected from our work and the people around us.  

Join this BTN Group Thought Leadership webinar, sponsored by TripActions as a group of travel and wellness experts share the benefits of focusing on traveler well-being, as well as 10 actions to take to make wellness an actively sought goal for all managed travel programs. 

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The world of sustainability is full of buzzwords. For travel managers that have been tasked with becoming experts in this rapidly growing area, cutting through the jargon to understand what will make a real impact can be overwhelming. When trying to cut carbon emissions or contribute to company-wide sustainability initiatives, it’s important to not only focus on what’s trending today, but gain a real understanding of what the buzzwords mean, and how they may – or may not – be useful tools to create a sustainable business travel program.

Register now for this BTN Group In the Know webinar, with content sponsored and developed by Advito, to hear from the leading expert in sustainable business travel as they break down some of sustainability’s biggest buzzwords – and does some myth busting along the way. They will cover everything from the pitfalls of sustainable aviation fuel and carbon offsetting, to the problem with claiming “carbon neutrality.”

 alt='Mastering an Agile Approach to Travel Technology'  Title='Mastering an Agile Approach to Travel Technology'
Mastering an Agile Approach to Travel TechnologyThu, Feb. 17 at 12pm ET / 9am PTWatch Now

“We need a world-class travel program.” “We need an agile travel tech stack.” “We need a consistent, user-friendly experience for both managers and travelers.” Is any of this achievable, or is this just another set of buzzwords? 

During this BTN Group In the Know webinar, with content sponsored and developed by FCM, two industry experts, one focused on building premier travel tech, and the other focused on crafting industry-best customer experiences, will get straight to the facts on how to create, manage, and maintain agile corporate travel tech. 

 alt='Disruption Management: Best Practices to Ease the Pain for Travelers'  Title='Disruption Management: Best Practices to Ease the Pain for Travelers'
Disruption Management: Best Practices to Ease the Pain for TravelersTues., Feb. 15 at 1pm ET / 10am PTWatch Now

Instead of scrambling to react to the latest disruption in travel--flight cancellations, new variants or lockdowns--some are planning for such events. From initial communications to rebookings, what must be in your disruption recovery toolkit to quickly ease the pain for travelers, alleviating stress and wasted time? Register now for this 60-minute BTN Group thought-leadership webinar, sponsored by TripActions, to learn the pros and cons of planning for disruptions.

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Owning What You Can Control in Today's Fluid Travel EnvironmentThu, Feb. 10 at 1PM ET / 10AM PTWatch Now

As new variants emerge and travel restrictions continue to evolve, how are top travel managers handling the constant change and preparing their travelers to do the same? 2022 presents an opportunity for travel managers to shift focus from a reactive mode to an informed approach that prioritizes taking ownership of the factors they can control. From negotiations with suppliers and communications with travelers to putting the right technologies in place and retraining road warriors, travel managers have more tools at their disposal now for shaping the future of their travel programs.

Register now for this 60-minute BTN Group thought-leadership webinar, sponsored by Direct Travel, to gain insight into how you can best focus on the components of your travel program that you can own and control. 

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The State of Corporate Travel in 2022Tues., Jan. 25 at 12pm ET / 9am PTWatch Now

With international borders opening and in-person meetings and conferences quickly returning, where is business travel headed in 2022?

Register now for this virtual session with FairFly and TripActions to get their travel forecast and discover emerging trends for 2022.

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Hot Topics in Corporate TravelThurs., Jan. 20 at 12pm ET / 9am PTWatch Now

As we enter a new year, what issues are of most concern to travel managers? 

Join us as travel buyers and industry experts opine on the hottest topics they’re following and why in this 60-minute BTN Group thought-leadership webinar, sponsored by TripActions. Ask your own questions of our expert panel about topics of concern to you.

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Return to Travel - Balancing the Needs of Your Travelers with Cost SavingsTues, Jan 18 at 12 PM ETWatch Now
As the world slowly recovers, companies are looking for safer, easier and more cost-effective ways to manage all their business travel needs, while still giving travelers more flexibility as their preferences shift.

Register now for this BTN Group In the Know webinar, with content sponsored and developed by Booking.com for Business as the panel discusses ways that companies are adapting to an ever-changing travel landscape.
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The Great Travel Comeback: How to Get Back on International RoadsThurs., Dec. 16 at 1pm ET / 10am PTWatch Now

The buzz is in the air. We could feel the travel community’s cheers ring out after THE announcement: transatlantic flights can resume, and more travel corridors are on the horizon. But are we ready? What does it mean for travel programs and travelers?

There are still many questions to answer and challenges to navigate to effectively prepare for the resumption of international travel including safety and health requirements, government policies, and travel budget planning.

 alt='Bridging the Gaps: Examining Traveler Expectations of Managed Programs'  Title='Bridging the Gaps: Examining Traveler Expectations of Managed Programs'
Bridging the Gaps: Examining Traveler Expectations of Managed ProgramsWed, Dec. 15th, at 1:00 PM ETWatch Now

As business travel increases next year, travel managers fear their greatest challenge may be meeting the increasing expectations of travelers, according to a new survey conducted by the BTN Group and Enterprise Holdings. What are the biggest gaps between traveler expectations and managed programs today? How are travel managers identifying and bridging those gaps? And will the gaps change with the uptick in business travel?

Register now for this 60-minute BTN Group thought-leadership webinar, sponsored by Enterprise Holdings, for highlights of the new study about expectations of frequent travelers and travel managers. Hear corporate travel leaders discuss the expectations and experiences of their own travelers. Ask your own questions during our live Q&A.

 alt='Navigating Competing Priorities in Managed Travel'  Title='Navigating Competing Priorities in Managed Travel'
Navigating Competing Priorities in Managed TravelThurs, Dec. 2 at 1pm ET / 10am PTWatch Now

As the role of the travel manager becomes increasingly complex, navigating competing priorities is a contributing factor to that complexity. Register now for the 60-minute BTN Group thought-leadership webinar, sponsored by TripActions, and hear from industry experts as they discuss topics such as:

  • Meeting traveler needs for personalized service as travel ramps up
  • Balancing traveler needs with costs associated with their requests and preferred supplier relationships
  • Determining which tasks to keep in-house or rely on suppliers to provide
  • Achieving sustainability goals as travel demand grows
 alt='Greener Travel: Checklist for Crafting a More Sustainable Travel Program'  Title='Greener Travel: Checklist for Crafting a More Sustainable Travel Program'
Greener Travel: Checklist for Crafting a More Sustainable Travel ProgramTues, Nov. 16 at 1pm ET / 10am PTWatch Now

When the pandemic put a pause on business travel, the environmental impact of travel gained significant attention. As travel returns with a heightened focus on sustainability, travel managers are looking to reduce the carbon footprint of business travel. And they’re increasingly working with partners to help drive greener travel.

Register now for this BTN Group “In the Know” webinar, with content developed and sponsored by TripActions, to learn how corporations, in partnerships with airlines, travel management companies and others, are exploring.

Plus, receive a free guide, "Taking Steps Towards Sustainable Business Travel," after joining the webinar.

 alt='Evolving Roles in Meetings Management'  Title='Evolving Roles in Meetings Management'
Evolving Roles in Meetings ManagementMon, Nov. 15 at 1pm ETWatch Now
Meetings and travel management have long been linked and sometimes even combined within corporations. In recent months, the roles and responsibilities of meeting and event management teams have undergone dramatic – some might even say seismic – shifts. Cross-functional teams from meetings and travel often work more closely than ever before with technology, safety and security, procurement, marketing, human resources, legal, compliance and other business units as they collaboratively deliver in-person, virtual and hybrid events. Increasingly, companies also are tapping the expertise of outsourced providers to bring skills sets not available inhouse. The changes have required everyone to expand their skills sets.

Join us for this BTN Group thought-leadership webinar, sponsored by Cvent, as speakers discuss the latest evolution in meetings management. Learn more about all the departments responsible for, or involved in meetings management today. When bringing a meeting to life becomes a cross-functional team effort, what are some tips to keep objectives front and center?
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Transforming the Business Travel ExperienceFri, Nov. 12 at 1pm ET / 10am PTWatch Now

Business travelers need more information than ever, but how do you deliver the right information at the right time for them to make the right decisions? Corporate travel has grappled with this problem for a long time and all across the business travel journey from booking to on-trip to expense reporting. The technology—and the will—exists today to deliver a better business travel experience. Personalization is part of it, context is part of it but so are the right tools and services. Join BTN's panel of experts and innovators to explore the opportunities on the cusp of business travel's great recovery.

Join Jeff Lobl, Delta Air Lines’ Managing Director of Global Distribution Strategy, as he shares how Delta and its partners are collaborating to transform the retail shopping experience for their travelers while respecting the needs of their valued partnerships. He’ll also discuss the Next Generation Storefront, testing and launching NDC content and how Delta is collaborating across the ecosystem to drive distribution innovation. Ask your own questions during the live Q&A.

 alt='Managing Travel without a Dedicated Travel Manager'  Title='Managing Travel without a Dedicated Travel Manager'
Managing Travel without a Dedicated Travel ManagerTues, Nov. 2 at 12pm ET / 9am PTWatch Now

Are you a travel manager that doesn’t have the word “travel” in your job title or is managing travel just one of your many responsibilities? If so, this 60-minute BTN Group though-leadership webinar, sponsored by TripActions is for you!

 alt='Sustainability and Corporate Travel: A Primer'  Title='Sustainability and Corporate Travel: A Primer'
Sustainability and Corporate Travel: A PrimerTues, Oct. 26 at 12pm ET / 9am PTWatch Now

Have you ever been part of a conversation and feel like you’ve joined in the middle and missed the context? Or you’ve been given a book to read but the first few chapters are missing. We may not want to admit it, but this is what many of us feel like when it comes to sustainability initiatives within our organizations that filter down to the managed travel program.

Register now for this 60-minute BTN Group thought-leadership webinar, sponsored by TripActions.

"Simple meetings" have long been a pain point for sourcing teams and venues as their smaller numbers mask the complexities around meeting space, food and beverage, sleeping rooms, and technology. Workplace changes and the return to in-person meetings are now prompting a rise in the number of "simple meetings." The added complexities and duty of care requirements surrounding this return to in-person also means that companies can no longer afford to let these meetings happen without visibility and oversight into contract terms. 

What actionable steps can your organization take to devise policies, practices and technology to help your employees expedite planning of simple meetings? Register now for this 60-minutes BTN Group thought-leadership webinar, sponsored by Cvent, as speakers share their approaches to this growing segment.

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How Managing Travel Benefits Small and Midsize BusinessesWed, Oct 20 at 11 AM ETWatch Now
As the world slowly recovers, companies are looking for safer, easier and more cost-effective ways to make the most of their business travel spending. Get customer and expert insights into the benefits of a managed travel program, and how Booking.com for Business can help meet your company’s needs.

This session provides insights into how small and midsize businesses can maximize the value of their travel spending by instituting travel management policies and procedures. As companies look to get back on the road, they are finding value in consolidating their spending power and keeping tabs on their travelers’ whereabouts. During this 45-minute BTN Group In the Know webinar, with content developed and sponsored by Booking.com for Business, you’ll hear how Booking.com for Business is working with small and midsize businesses to enhance the experience of their travelers.
 alt='Prepare Your Travel Program to Meet New Traveler Needs'  Title='Prepare Your Travel Program to Meet New Traveler Needs'
Prepare Your Travel Program to Meet New Traveler NeedsTues, Oct. 12 at 12 PM ET / 9 AM PTWatch Now

Based on TripActions data, business travel bookings are recovering 29% month-over-month and 432% in total since the first full week of 2021. This rapid return in travel has already led to the emergence of new trends. Register now for this BTN Group In the Know webinar, with content sponsored and developed by TripActions and hear how to embrace these trends to help restore traveler confidence and prepare your travel program to meet these new traveler needs.

 alt='How to Make Traveler Onboarding Easier and More Effective'  Title='How to Make Traveler Onboarding Easier and More Effective'
How to Make Traveler Onboarding Easier and More EffectiveTues, Sept 21 at 12pm ET / 9am PTWatch Now

Onboarding travelers should be simple. And it can be—whether you're training new employees or retraining veterans on new policies or providers. To make this process as streamlined and effective as possible, corporations are relying on new tactics around everything from training videos to policy testing.

Register now for this 60-minute BTN Group thought-leadership webinar, sponsored by TripActions, as our panel highlights what works, what must be communicated to travelers, and where to find support to develop your own onboarding skills.

 alt='The Dynamically Changing Role of the Travel Manager in Modern Airline Program Management'  Title='The Dynamically Changing Role of the Travel Manager in Modern Airline Program Management'
With the return to travel, travel managers grapple with the focus on travel ROI, the rise in sustainable commitments and a digital revolution. Hear from travel managers who are taking the opportunity to lead from the front, disrupt the market and take control of the air travel management narrative during this 45-minute IATA InFocus webinar, sponsored and developed by IATA and produced by the BTN Group.
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Small- and Midsize Business Travel Leads Recovery - Are You Managing It Effectively?Friday, Sept 10 at 1 PM ET / 10 AM PTWatch Now

Small- and midmarket businesses are leading the business travel recovery. As a result, airlines, hoteliers, car rental companies and travel management companies have put a higher value on that business as the industry works to catch its stride in the second half of 2021. There are plenty of reasons for small-and midsize companies whose travel programs may have been non-existent or less formal in the past, to tighten their programs now as companies get back on the road. Looking after the health of travelers during a pandemic is a singular priority, but options are also growing in terms of how to structure a program, commercial terms with TMCs and how to work with all kinds of suppliers. It may be easier now than ever to approach senior management with the case for stronger travel management; it may also be easier to get travelers on board with the idea. Join BTN's expert panel to hear about real-life experiences of getting back on the road and to get your travel management questions answered. 

 alt='Restoring Confidence in Travel: How to Mitigate the Risk of Business Travel Today'  Title='Restoring Confidence in Travel: How to Mitigate the Risk of Business Travel Today'
Restoring Confidence in Travel: How to Mitigate the Risk of Business Travel TodayThurs, Sept 9 at 12 PM ET / 9 AM PTWatch Now

As travelers make their way back onto the road, safety measures continue to evolve each week. How can you ensure your employees feel safe and confident as they set out to travel again? 

Register now for this BTN Group In the Know webinar, with content sponsored and developed by TripActions, to hear the panel discuss critical information travelers need to know as they return to the road. Plus, all registered will receive a free guide, "How to Manage the Risk of Business Travel Today."

 alt='Business Travel as Key Employee Benefit: To Recruitment, Retention, and Culture'  Title='Business Travel as Key Employee Benefit: To Recruitment, Retention, and Culture'
Business Travel as Key Employee Benefit: To Recruitment, Retention, and CultureTues, Aug 17 at 1 PM ET / 10 AM PTWatch Now

As the virtual-first working environment refocuses on in-person connections, two factors are becoming more important than ever: improving employee productivity and building company culture. How can your travel program take advantage?

This 45-minute BTN Group In the Know webinar, sponsored and developed by TripActions, provides insights into how travel can play a key role in the evolution of employee benefits. As companies finalize plans to move forward with a distributed workforce, employees now see the occasional business trip as a true benefit. Hear how TripActions is leading the charge to enable in-person connections, empowering the impact travel has on team culture, and driving the growth of environmental sustainability.