Suzanne Neufang is the CEO of the Global Business Travel Association
For organizations across the globe, 2026 so
far has brought new concerns about rising costs, ever-present geopolitical
tensions and ongoing operational friction─and along with it, a continued evaluation
of why and how we travel for work.
Nearly eight in 10 industry
stakeholders cite global instability and conflict as their top travel-related
risk now, according to GBTA’s latest industry poll of more than 500 corporate travel managers,
suppliers and intermediaries worldwide. But what is clear
is that organizations still want to meet, collaborate and innovate. The result, as yet, of those concerns has not
been a broad pullback on business travel but rather a
deliberate, carefully managed approach.
Managed
travel is the difference between a risk- and
cost-controlled travel program and a less structured approach that can leave
both people and budgets vulnerable in
an increasingly volatile environment. The business travel
professionals who shape and manage these travel programs are more important
than ever to keeping travelers safe, navigating risk and disruption, and influencing
budgets so organizations and people can continue to connect in person.
External Pressures, Yet Signs of Resilience
in Managed Business Travel
External risks are increasingly influencing
business travel decisions and driving a deliberate approach. A great majority
of buyers (84 percent) and travel management company and supplier poll respondents
(79 percent) cited geopolitical instability and conflict as a top
travel-related risk, making it the industry’s leading concern globally over the
next year. While that number is slightly less pronounced among U.S. respondents
(68 percent), it’s still a leading concern for Americans, too.
Compared to January of
this year, more organizations now anticipate a decline in overall travel
volume. Twenty-eight percent of travel buyers now expect their trip volume to
decrease in 2026 compared to 2025. That’s considerably more than the 16 percent
who said the same in January. Twenty-two percent expect a
decrease in spend. While spend and volume show a variance, the difference can
be explained as the effects of
price inflation and fuel price increases. The implication is that organizations
may be taking fewer trips, but investing more in each one.
Despite broad industry concerns, business
travel activity is expected to grow or remain stable through 2026. Forty-three
percent of buyers now expect travel spending to increase and 33 percent expect
it to remain stable in 2026, representing over three-fourths of corporate
programs.
More Selective Meeting and Events Travel
Deliberate business travel is reshaping
meetings and events planning, too. More than half of buyers (56 percent) said
their organization changed its meetings or events strategy over the first three
months of this year. This includes shifting some meetings or events to virtual
formats (26 percent), canceling meetings or events (24 percent), reducing
employee event attendance (24 percent) and relocating meetings to different
markets (22 percent).
Rather than retreating
from in-person interaction, however, organizations are refining how, where and
when they bring people together, aligning travel decisions closely with
business priorities and risk considerations.
The Travel Manager’s Increasing Importance in
Strategy and Innovation
When emergencies arise, focus changes. Thus,
with added travel program and traveler risks arising since March, the role of
travel managers is growing more essential. Seven in 10 buyers (70 percent) said
the travel management function becomes more important during periods of
disruption, with responsibilities more aligned to leadership, risk management
and enterprise decision-making. The vast majority report increased involvement
in traveler safety, policy changes, crisis response and meetings
decision-making.
To help them meet new organizational
requirements, buyers are leveraging artificial intelligence to operate more
strategically. Two in five buyers (41 percent) report that their organization
is proactively implementing AI use cases within their travel programs, while
another 28 percent are leveraging AI embedded in existing travel tools.
Those figures will increase moving forward, as
buyers view AI as a critical enabler and are prioritizing building AI and
automation skills (37 percent) to drive better reporting, pricing insight,
spend forecasting and more informed decision-making. However,
data/privacy/security concerns are a hurdle for many (47 percent), and stand
out as the biggest barrier to faster development and adoption.
While many challenges of 2026 seem new or
multiplied from years past, the commitment to travel for its ability to drive
business forward remains steady. This is a pivotal moment for the industry, as
times of uncertainty require a deliberate approach, something we see reflected in
our poll.
For our industry to survive and ultimately
thrive during times of uncertainty, those who manage and supply travel for work
need to get and keep their seat at the strategic table.
After all, didn’t we learn keen lessons about
“essential travel” just six years ago?
Thus, it’s critical that our approach to
getting through these moments of uncertainty include a willingness to collaborate,
an ever-learning and -experimenting attitude, and strategic problem-solving on
both the buy and supply side of our industry.