2010 Business Travel Buyer's Handbook
After a year in which most companies exercised an unprecedented level of travel cost control, travel decision makers had the attention of senior management and travelers as they changed policy, reexamined relationships and altered strategies.
Tracking every expense is critical to controlling cost and the basis for effective negotiating. In a world where acts of terrorism, volcanic activity or disease can close down air traffic without notice, travel managers also need to track every traveler and provide them with emergency assistance. Rapid changes in corporate travel consolidation, globalization, automation and government regulation further complicate strategic travel planning.
This year's Business Travel Buyer's Handbook represents a two-decade effort to hone a comprehensive description of key travel management processes, techniques and questions.
BTN editors and sources, including many of the 30 members of
BTN's editorial board, helped fine-tune this 20th edition. We appreciate all the contributors over the years who have helped explain how to put together internal processes and work with travel suppliers.
BTNonline subscribers may download each chapter of the 2010 Business Travel Buyer's Handbook by
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Handbook chapters include:
Structuring A Travel Management Program: Developing a strong and cohesive program that offers a framework to control costs, provide optimal service levels and manage suppliers.
Establishing A Travel Policy: Instituting the guiding principles that build the foundation for corporate traveler behavior and corporate travel programs.
Selecting A Travel Management Company: Defining the services, configuration and pricing that the travel management company will provide to support client business initiatives.
Developing A Global Travel Program: Aligning policies and procedures, integrating technologies and consolidating service providers to help develop a multinational travel program.
Working With Airlines: Establishing preferred relationships with carriers in rapidly changing times.
Setting Up A Hotel Program: A step-by-step guide to putting together a hotel program as chains' offerings evolve.
Working With Chauffeured Providers: Navigating a quickly evolving chauffeured transportation negotiating landscape.
Working With Car Rental Firms: As rates and surcharges rise, so do the amenities and services rental car firms offer.
Evaluating Corporate Travel Automation: Deploying travel management technology for more timely and accurate information.
Selecting A Corporate Payment System: Choosing and implementing a corporate T&E card for a better view of spending, increased policy compliance and richer data.