Spotnana has added capabilities to automate name changes for both EDIFACT and New Distribution Capability unused ticket credits, the company announced.
With the capabilities, travel managers can select unused credits assigned to a traveler and mark them to be moved into a company pool, where they can be used by another traveler at the same company through Spotnana's self-booking flow. The name change process for unused tickets traditionally has been a highly manual process prone to errors, the company said.
In particular, it gives companies a process to move unused tickets held by infrequent travelers or terminated employees.
"While 96 percent of unused credits are currently redeemed through Spotnana prior to expiration, our latest enhancements aim to get this as close to 100 percent as possible," Spotnana senior director of content and distribution Seth Anagnostis said in a statement. "Spotnana's new capability allows corporate travel programs to reallocate unused credits into a shared company pool, reducing manual processing, maximizing credit utilization and optimizing overall travel spend."
In most cases, travel managers selecting the credits creates a task in Spotnana's Agent Desktop for the name change process to be completed. For United Airlines NDC credits, the process is fully automated end-to-end, according to Spotnana.
Spotnana also is working on a future release in which travel managers can automate the transfer process based on rules they create, the company said.