Travel pricing was on the radar in 2024 and 2025, but there may still be some critical lessons learned from the pandemic about ensuring face-to-face meetings, in-person experiences and enabling employees to access these business essentials with the right tools, technologies, processes and policies.
Not very many companies in BTN’s 2025 Corporate Travel 100 said they were deep-diving into travel policy parameters either in 2024 or 2025. The few companies that did mention particular work on policies were tightening them up—likely to mitigate escalating travel costs.
What companies did reference commonly was the need to elevate the traveler experience, and some companies went to very serious lengths in 2024 and 2025 to deliver fundamental change.
No. 1 Amazon underscored its program’s focus on personalization and, particularly in 2025, furthering options for intuitive self-service capabilities. Bank of America at No. 26 transitioned away from Concur to Amex GBT’s Neo as its primary booking platform in Q1 of 2025 expressly to improve the traveler experience. Other companies like No. 88 IPGand No. 99 Takeda have introduced TripKicks as an overlay to their Concur booking tools to guide travelers to preferred choices. Takeda has undertaken an innovation festival to engage with preferred suppliers about developing future technologies; the company also created a traveler feedback campaign to review overall satisfaction with the program.
The most dramatic change across CT100 companies happened in 2024 and going into 2025 with No. 2 Deloitte. The company carved out the U.S. firm from its global program and moved it away from the 20-plus year relationship with BCD Travel to pursue stronger traveler experience and tighter strategic integration with suppliers via BlockSkye.
In short, Deloitte was looking for greater data transparency and the ability to view and service bookings across self-service, TMC and supplier channels as part of the overall traveler experience. The direct pay option, also facilitated by the blockchain foundation, has the potential to remove costs from the equation for the consulting giant.