2024 U.S.-Booked Air Volume: $490 million
Global Travel Risk Management Provider: ISOS
Consolidated Global TMC: BCD
Amazon's U.S.-booked air volume continues to increase year over year, according to a BTN estimate, solidifying the No. 1 position in the Corporate Travel 100 by a considerable margin.
Amazon's Global Travel and Events team continues to evolve to deliver more personalized and integrated services across its global programs. At the core is a strategic vision that balances four key priorities: enhanced customer experience, comprehensive risk management, cost optimization and business travel sustainability.
In 2024, the team made strides in advancing its focus toward more purposeful travel and events, striking a delicate balance between traveler experience, compliance requirements and sustainability goals. Notable achievements included the globalization of meetings and events support, accompanied by the deployment of new integrated technologies for event planning, registration and sustainability tracking.
This year, the team continues to strengthen its cross-functional partnerships to create more intuitive service solutions across the customer journey. The team's commitment to operational excellence remains focused on enhancing self-service capabilities, scaling infrastructure, and customizing services for its diverse customer groups. The team's technology is being further developed through a blend of internal capabilities and external partnerships, with a particular emphasis toward building AI-powered solutions that create an integrated experience.
Central to the team's mission is the ongoing dedication to traveler safety through comprehensive duty of care protocols, optimized productivity and business intelligence. This holistic approach positions Amazon's Global Travel and Events team to effectively serve its global customer base while maintaining leadership in corporate travel management capabilities.