J.D. Power: Car Rental Customer Satisfaction 'Surges'By Donna M. AiroldiAfter a few years of either declines or stable scores, overall customer satisfaction with airport-based car rental companies "surged" this past year,... KEEP READING
Spotnana Connects with Southwest API for Content, Servicing CapabilitiesBy Michael B. BakerSouthwest Airlines has partnered with Spotnana for a "deep integration" into its platform, making full content and servicing available via Spotnana, the... KEEP READING
Hickory Sees Demand Swell, Signs of Easing Blended TravelBy Michael B. BakerTravel agency consortium Hickory Global Partners in 2023 launched of a new contact center business and was acquired by host travel agency InteleTravel.... KEEP READING
CWT Partners with Traxo for Off-Channel Capture OfferingBy Michael B. BakerCWT is tapping Traxo's Filter technology to offer clients capabilities of capturing off-channel booking, the travel management company announced. ... KEEP READING
Wings Taps Reed & Mackay Sales EVP as COOBy Michael B. BakerLondon-based Wings Global Travel has hired former Reed & Mackay executive Gary Povey as the travel management company's chief operating officer.... KEEP READING
AirPlus Adds Data Management ModuleBy Michael B. BakerAirPlus International has developed an "Intelligence Hub" module for clients to manage and analyze expenses, the corporate payment provider announced.... KEEP READING
Bechtel Weaves Partners Together for NDC Booking PilotBy Michael B. BakerEngineering and construction firm Bechtel Corp. has put together a pilot for New Distribution Capability bookings on United Airlines in close... KEEP READING
Looming Government Shutdown Could Affect Flights, TSA OperationsBy Donna M. AiroldiLong airport lines, flight delays and cancellations that impact both passengers and cargo are an at-minimum scenario. A longer shutdown would impact... KEEP READING
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