Expense Firm Certify Wields Cancellation Clauses To Engender Customer LoyaltyBy JoAnn DeLunaWhenever technology breaks down, be it a laptop, cable service or an expense management system, what feelings are evoked by the thought of having to... KEEP READING
BTN Names 25 Most Influential Industry Executives Of 2014New York - The BTN Group here on Monday announced its list of the 25 most influential travel industry executives of 2014. This 30th annual listing... KEEP READING
Delta Redefines Service CategoriesBy Michael B. BakerDelta Air Lines next year will realign its service classes into five categories, including an enhanced premium-economy tier, in order to create an... KEEP READING
Fairmont Development Pipeline Focuses Heavily On Middle EastBy Michael B. BakerWhile FRHI Hotels & Resorts' development pipeline in Asia is no less aggressive than many of its competitors in the luxury segment, the center of... KEEP READING
Hitachi Data Systems Shores Up Point-Of-Sale Processes, Improves AuditingBy David JonasNegotiating favorable deals with airlines and hotel companies is all well and good, but if travelers don't make use of them, such rates and airfares... KEEP READING
Expedia vet Dhiren Fonseca joined Certares,Expedia vet Dhiren Fonseca joined Certares, which leads an investor group that owns 50 percent of American Express Global Business Travel. Fonseca spent... KEEP READING
Shell Turns In-House To Develop BI PlatformBy Amon CohenOil and gas giant Shell International has built its own business intelligence platform that allows travelers and their managers to view travel... KEEP READING
CWT Study: Business Trip Value Heavily Influenced By Frequency, Duration Of Scheduled MeetingsBy Amon CohenQuantifying the value, or, more precisely, the return on investment, of business trips long has been a sort of Holy Grail in corporate travel. Past... KEEP READING
Fueling Discontent: Falling Oil Prices Spark Airline Surcharge DebateBy Amon CohenCrude oil prices plummeted from $115 per barrel in June to around $85 in late October. Motorists on both sides of the Atlantic have benefited from lower... KEEP READING
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