Delta Air Lines, American Airlines and United Airlines each have introduced free name change policies for corporate customers.
Delta, along with partners Virgin Atlantic and Air France-KLM, has created a corporate waiver for travel managers and travel agents, with which they can waive name change fees without using a waiver code, calling sales support or visiting Delta Professional, according to sales operations and development VP Kristen Shovlin. The waiver applies to tickets issued on or before April 14 for domestic travel from March 1 through June 30 and international travel from Feb. 25 through June 30. The tickets must have been issued with a corporate ticket designator—meaning its designator begins with "X" or "C"—and tickets on Virgin Atlantic or Air France-KLM ticket stock must have a U.S. point of sale.
The waiver allows only one name change without a fee, and travel must be completed by May 31, 2022.
American's name change fee waiver applies to customers with active corporate travel agreements for tickets purchased on or before May 31 and allows one free name change. Tickets must include a valid corporate designation in the endorsement box or tour code field. In addition to the name change fee waiver, American has a change fee waiver on tickets bought before May 31 for travel between March 1 and Sept. 30, which can be used for travel through Dec. 31, 2021.
United Airlines is allowing corporate customers to change names via the Jetstream tool. The carrier also is enabling them to move ticketing to a UATP card if a company has a large number of tickets and does not want to make changes on a ticket-by-ticket basis, according to a United spokesperson.
(Update, April 16): This report and its headline have been updated to include United Airlines' response.