5 Meetings Trends for 2018
- Strategic meetings programs will
continue to globalize, but as they mature, these efforts will incorporate a
higher tolerance for local program nuances to drive adoption.
- Companies will take a fresh look
at small meetings that are often organized on an ad hoc basis. They will
increasingly drive process through simple RFP and booking technologies.
- Compliance and risk management
will become key issues, both for regulatory requirements and for crisis
management.
- Ongoing M&A activity in the
hotel sector will level the playing field to a certain extent; rising hotel
costs may push meeting organizers toward second-tier cities.
-
Attendee experience will continue to be a
priority.
The American Express Meetings & Events 2018 forecast
predicts minor regional spend variations, including a slight uptick in North
America and a slight downturn in Asia/Pacific. Yet the sellers' market
continues, so meeting owners will have to make budget choices. Amex M&E
surveyed 600 meeting organizers in July about their planned activity and spend for
2018 and now has released the results.
North America
Amex M&E forecast a 1 percent increase in meetings spend
for the U.S., citing a rise in the number of meetings projected for the U.S.,
as well as a 0.5 to 1 percent increase in cost per attendee. The meetings
consultancy predicts a 1.5 percent decline in Canadian meetings spend, mostly
due to a pullback in meeting duration. The sellers' market for hotels will
challenge meeting owners to make choices about where they will spend their
money. Amex sees a 3.5 percent increase in U.S. hotel group rates coming down
the pike. The firm predicts a slightly more manageable 3 percent increase in
group rates for Canadian hotels. Offsite activities will be the first to see
cuts, according to an Amex M&E survey of meeting organizers. Concentrating
spend on the meeting hotel could help organizers maximize their negotiation
power and create a more engaging experience for attendees. Meeting organizers
reported pressure to plan events with tight lead times, but they also report
slow meeting-approval processes. Increasing demand in the U.S. and rising costs
that require creative solutions will heighten that issue.
Europe
Amex M&E's survey showed meetings activity in Europe
would remain flat in 2018. As always, however, aggregate numbers are deceiving
in the context of Europe, where Switzerland anticipates a 5.5 percent rise in
training meetings and U.K. data indicates a 1.5 percent increase in training
meetings, as well as a 2.2 percent jump in conferences and product launches. On the flip side, Swiss respondents predicted
5.8 percent declines in conferences and tradeshows, while other countries
reported flat numbers for many meeting types. Group hotel rates, in aggregate,
remain steady, but Poland, Switzerland and the U.K. predict significant
increases that will eat into budgets. Amex M&E predicts growth in electronic
sourcing and more meetings consolidation efforts to roll through the region
next year.
Asia/Pacific
Meetings activity is expected to remain fairly stable in
2018 for Asia/Pacific, with small decreases of 0.8 percent to 1.2 percent among
certain meeting types. China and Hong Kong reflect these broader strokes, while
Singapore stands out with predicted decreases of 1.4 percent to 2.2 percent for
most meeting types. Singapore data also indicates shrinking group sizes, while
Australia may see size increases of as much as 2.4 percent. It's no surprise to
see Singapore reporting a decrease in meetings spend, estimated to fall 3.7
percent. Australia is more bullish on spend, predicting a 1.9 percent rise for
2018. No matter the market, Asia/Pacific meeting owners are likely to be
squeezed by rising group rates at their hotels. The average increase is
estimated at 1.7 percent, but that's driven largely by the 5.7 percent increase
expected in Australia.
Central & South
America
Amex M&E expects little change in meetings
activity or the mix of meeting types in Central and South America for 2018. It
does expect group size to grow in the region; with that growth, Amex M&E
predicts more focus on meetings management tools and technologies.
Country-by-country data indicates flat spend. Argentina is an outlier; cost per
attendee is expected to increase 2 percent, but it won't be driven by hotel
rates, which are expected to remain steady for 2018. Mexico, however, may see
group hotel rate increases as high as 3.1 percent.