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Lodging

Hotel CEOs Bullish On U.S. Corporate Travel Demand

By Michael B. Baker / January 25, 2012 / Contact Reporter
Business Travel News on X

Los Angeles - Multibrand hotel company CEOs speaking at the Americas Lodging Investment Summit here projected strong demand and rising rates for the next several years, as most do not expect economic challenges in Europe to have a significant impact on their business.

Hyatt Hotels Corp. president and CEO Mark Hoplamazian said corporate transient demand was strong in 2011 and that "transient dynamics in the U.S. continue to be good." He added that group demand also increased last year but lagged transient demand. Booking windows, Hoplamazian said, "are not getting shorter but not lengthening out, which is my key in keeping tabs of corporate confidence."

According to Carlson president and CEO Hubert Joly, "More companies are planning to increase travel than are planning to cut travel. We have some economic headwinds, so it seems like travel has some legs, here."

Those trends coupled with little hotel development in the United States should translate to strong performance by U.S. hotels during the next four to five years, said Choice Hotels International president and CEO Stephen Joyce. "We're still seeing struggles to get development going, and financing markets won't improve anytime this year, so there will be no real new inventory until 2014 or 2015," he explained. "The supply-demand balance is better than I've seen in 20 years. We'll have a good run, regardless of the economy, and if we get some help from the economy, we'll have a really great run."

Given such conditions, CEOs representing upper-tier hotels perceive an environment ripe for rate increases. But Joyce said rate increases would be more difficult to achieve in the lower tiers—which is primarily where Choice has a presence—because those tiers' customers are more sensitive to price. As such, Joyce said he expected some corporate travelers to trade down as the price differential between midprice and upscale grows.

"Business customers [in 2011] were up 16 percent year over year, those formerly staying in upscale properties," Joyce said. "I don't think that's a short-term phenomenon. It's here to stay for the foreseeable future."

Although the CEOs said Europe's economic instability would lead to decreased travel within Europe—particularly as governments embrace austerity—they said they did not expect it to affect global travel demand.

"It remains an area of a lot of stress and concern, but the business impact on us today is very modest, given the presence we have there is at the high end of the market in most key cities," Hyatt's Hoplamazian said. "The guests there are mostly from global markets, and if you think about demand as a global metric and not just intra-European, all the major companies showed RevPAR growth through December."

InterContinental Hotels Group CEO Richard Solomons similarly said he did not expect Europe to have a large effect on his business, as the bulk of IHG's properties are in the United States and the bulk of development is happening in emerging Asia/Pacific markets. "For us as a company, the U.K. and Europe are important but a small part of our business," he said.

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