2024 U.S.-Booked Air Volume: $64.6 million
Primary Air Suppliers: American, Delta, United
Primary Hotel Suppliers: Hilton, IHG, Marriott
Primary Car Rental Suppliers: Hertz, National
Primary U.S. Online Booking Tool: Deem
Primary U.S. Payment Supplier: American Express
Primary U.S. Expense Supplier: Emburse
Primary U.S. Travel Risk Management Supplier: Crisis24
Consolidated U.S. TMC: FCM
Toyota Motor North America’s U.S.-booked air travel volume rose
to $64.6 million in 2024,
from $51.7 million the
year prior. The company estimates
spending $70 million in
this category in 2025.
Around 86 percent of
that 2024 volume
was booked through Deem, which is
owned by Travelport.
Toyota
Motor Company’s wholly owned United States subsidiary
maintains its
relationship with FCM as its consolidated
travel management company. Toyota does
not have a consolidated
agency outside the U.S.,
and it customizes travel
policies by country.
Toyota completed a request
for proposal for travel
risk management
services in 2024, which it implemented
in 2025. It also set
up a business travel emissions reduction
target and updated its
emissions reporting practices to align with ISO 14083,
a global standard
for calculating and reporting greenhouse gas emissions from transport and logistics
operations, including passenger and freight movement.
The company piloted
the new user interface for
Deem, achieving a 93
percent adoption rate across users. Additionally,
it rolled
out an internal AI
chat tool to offer
its travelers
real-time policy and program assistance.
For travel and expense policy
changes, Toyota
added guidelines to
assess the necessity of travel and criteria for deciding between flying and
driving. It also clarified the
policy on mileage versus fuel reimbursement and replaced the cash advance
section with details about the Emburse card.
Toyota’s 2025 corporate
travel program goals include
renewing key supplier agreements,
activating New Distribution Capability
in Deem, launching a
browser extension for policy and sustainability messaging at the point of sale,
and testing AI with FCM
and Deem.
Toyota Motor North America,
headquartered in Plano, Tex.,
reported 2024 year-end U.S.
sales of 2.33
million vehicles, up from 2.25 million in
2023. Electrified
vehicle sales were recorded at
883,426 units, comprising 44.5
percent of total 2024 sales
volume.