Management

DOT Details Southwest Reimbursement Procedure, Carrier Promotes HarveyBy Donna M. Airoldi

The U.S. Department of Transportation on Tuesday detailed the reimbursement protocols it has developed for Southwest Airlines travelers affected by the... KEEP READING

ATG Adds Carbon Reporting Via SquakeBy Michael B. Baker

ATG Travel Worldwide is connecting to carbon emission compensation platform Squake to enable clients to measure and offset emissions from travel, the... KEEP READING

Southwest Details Operational Meltdown Impact, Vows ImprovementBy Donna M. Airoldi

As a result of operational disruptions during the recent holiday period which included the cancellation of more than 16,700 flights between Dec. 21 and... KEEP READING

Amex GBT Promotes Crawley to PresidentBy Michael B. Baker

American Express Global Business Travel has promoted chief commercial officer Andrew Crawley to the position of president, according to a filing with... KEEP READING

Delta to Offer Free Wi-Fi, Special Content for SkyMiles MembersBy Donna M. Airoldi

Delta Air Lines on Feb. 1 will begin offering free inflight Wi-Fi to its SkyMiles loyalty program members, the carrier announced Thursday. The new... KEEP READING

Northstar Travel Group Appoints Jason Young as CEO

Northstar Travel Group, parent company of Business Travel News, announced today it has appointed Jason Young as its new CEO. Young succeeds Thomas Kemp,... KEEP READING

BTN's Top 10 Stories of 2022By Chris Davis

Business Travel News top stories of 2022 give contours of what will impact the industry in 2023.... KEEP READING

Survey: Buyers Tightening Policies, but Not at Travelers' ExpenseBy Michael B. Baker

Travel buyers are tightening policies but not making grand cuts to spending, according to a survey of customers by India-based travel management company... KEEP READING

Survey: Mtg. Planners Prepped for Higher 2023 CostsBy Angelique Platas

Cost is the No. 1 deterrent to the return of meetings in 2023, according to a new survey, with 73 percent of meeting planner respondents indicating they... KEEP READING

TMC Group Proposes Revised DOT Rule for Airline Ticket Refunds, Consumer ProtectionsBy Donna M. Airoldi

Internova, American Express Global Business Travel, BCD Travel, CWT, CTM North America and Direct Travel, is particularly concerned with having TMCs, as... KEEP READING

Microsoft Urges 'Purposeful' Travel in New PlatformBy Michael B. Baker

Business travel must evolve to have "higher impact, lower footprint and greater inclusivity" as it recovers from the Covid-19 pandemic, according to a... KEEP READING

AA Adds Loyalty Reward Tiers, Raises ThresholdBy Chris Davis

American Airlines in March 2023 will add rewards tiers to its AAdvantage loyalty program, allowing members to earn perks when reaching certain loyalty... KEEP READING

FairFly Automates Change Order Processing for TMCsBy Michael B. Baker

FairFly has developed a tool to automate miscellaneous change order processing for travel management companies, the travel technology provider... KEEP READING

Amex GBT's Qualantone Sets June 30 Retirement DateBy Michael B. Baker

American Express Global Business Travel chief revenue officer Michael Qualantone will retire next year after 34 years with the company, Amex GBT... KEEP READING

EY Ready to Expand Blockchain Booking ExperimentBy Michael B. Baker

About six months into an experimental project of providing a blockchain-based portal for U.S. employees to book leisure trips, EY's travel team is ready... KEEP READING

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