J.D. Power: Business Travelers More Critical Of Airlines, More Loyal TooBy Jay BoehmerOverall customer satisfaction with North American airlines slipped two percentage points from last year to 681 on a 1,000-point scale, according to the... KEEP READING
2012 Business Travel Survey: Airline Profits Within Reach For Third Consecutive YearBy Jay BoehmerA three-year profit run is a rarity for the U.S. airline industry, but analysts are projecting just that, with 2012 net income levels expected to top... KEEP READING