Even the best-laid plans can go awry, it's said, and so it was in the business travel industry in 2024, when various monkey wrenches were tossed into big initiatives. A major carrier's push to transform distribution crumbled amid anger and apology. One of the biggest travel management company deals in recent years was gummed up by British regulators. A big would-be hotel deal withdrawn. The settlement of a long-running corporate card dispute stymied. But BTN's annual assessment of influence covered successful efforts in 2024 too, from mergers to new initiatives to major client awards. We at BTN wish you the best in 2025 after what we hope was a happy and prosperous 2024. If it wasn't? Then maybe shake, shake, shake it off.