Spotnana has launched a new product suite for travel management companies, which combines its Travel-as-a-Service platform with functionality specific to TMC needs, the company announced.
Spotnana Cloud for TMCs is "an entire suite [for TMCs] to service their own customers," Spotnana founder and chief product officer Sarosh Waghmar said. It includes access to Spotnana's growing global content, its online booking tool and such TMC management tools as rate code management, customizable emails and invoices and configurable fees and payments. The offering also provides a platform for both agents and travelers with contact center capabilities, analytics on agent performance and AI assistance, according to Spotnana.
Spotnana is positioning Spotnana Cloud for TMCs as a cost-savings opportunity, saying it can reduce their costs for servicing clients, managing technology and training agents. Waghmar said it also provides simplified deployment for TMC customers, only needing deployment once rather than separate deployments for various regions.
"You have one instance of Spotnana for your entire servicing team and for all the functionality you need inside of a TMC, plus you have one instance you can deploy with thousands of customers," Waghmar said. "You don't need to deploy Sptonana again and again."
The Spotnana platform also can integrate with TMCs' preferred technology partners via its open APIs, according to the company.
Spotnana already is providing its platform to several TMCs of varying sizes, including CWT, which began offering its tech stack as an option for customers in 2023; Direct Travel, which was acquired by the investment group, led by Steve Singh, behind Spotnana; and JTB Business Travel. Solutions Travel also launched as the first TMC built on the Spotnana platform in 2023.
Waghmar said other small TMCs that have not been publicly named are using the Spotnana platform, and he expects more TMC users will be named in advance of the Global Business Travel Association's annual convention in July. "Midmarket TMCs that are trying to expand and have a global footprint" will be a target for the new Spotana Cloud for TMCs offering, Waghmar said. "Those are the ideal ones for us."