American Express Global Business Travel has rolled out new measures designed to give travel managers actionable insights regarding resumed travel activity and deliver Covid-19-related information to travelers during the booking process.
The mega travel management company now is offering post-trip surveys, conducted on an opt-in basis, that ask travelers to describe and evaluate their flight and hotel experiences. The survey data subsequently is delivered to travel managers, who can use it to evaluate suppliers' practices and make policy adjustments as needed.
Additionally, Amex GBT has added a new function to its Premier Insights data visualization platform. Dubbed the Live Travel Dashboard, the tool uses anonymized data to provide a visual summary of where GBT client companies are sending travelers, with views available on a regional, country or city level. The visualization is designed to help travel managers evaluate the overall travel activity at a destination and update their travel policies accordingly.
Additionally, the TMC's Neo online booking tool now automatically presents itinerary-specific Covid guidelines during the booking process, using information sourced from GBT's Travel Vitals data hub. After a booking is complete, travelers receive email notifications including reminders about relevant testing or vaccine requirements for departure and return legs of their journey.
The post-trip traveler surveys and in-booking data presentation currently are available to Amex GBT clients worldwide. The Live Travel Dashboard and email notifications initially are available in the U.S., with plans for phased expansion to other markets, according to Amex GBT.