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Technology

Amex GBT Launches Covid Data Hub

By Adam Perrotta / July 07, 2020 / Contact Reporter
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American Express Global Business Travel has a new open resource for corporate travelers and travel managers to access information and updates related to Covid-19. Dubbed Travel Vitals, the information hub offers travel statistics like viral infection rates, travel restrictions and updated supplier policies, with data gleaned from "hundreds" of data sources, including governments, airports, airlines, risk management specialists, rail companies, hotels and car rental providers, according to the company.

The data hub is free to all users, with Amex GBT clients able to access itinerary-specific information via channels including the Amex GBT mobile app, chat and online booking tools. GBT clients can also integrate Travel Vitals into the trip audit process to trigger alerts to managers when trips are booked to high-risk destinations and can retrospectively trace past trips to areas experiencing infection rate spikes to provide post-trip alerts about possible exposures.

"We’re doing this because for the foreseeable future, we have to manage every trip as if we were planning an event," said Amex GBT vice president of product strategy and experience Mark McSpadden. "Door-to-door travel management has long been an aspiration for our industry, but that isn’t enough in these circumstances. The role of the TMC now begins as soon as the need to travel is first identified and ends long after the traveler has returned home.”

As corporate travel resumption draws nearer, TMCs are taking on the task of providing of essential Covid-related information to support corporate clients' travel decisions. Third-party booking tool developers have gotten into the act as well; Deem this week announced it would add a traveler safety and risk monitoring service to its platform in the early fall.  

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