United Airlines has expanded its Global Performance
Commitment to guarantee corporate customers that its 2017 mishandled baggage
report will be better than either American Airlines' or Delta's. Additionally,
United is promising an annual carbon footprint that is lower than both American's
and Delta's. United's commitment already covers on-time performance and cancellations.
The carrier introduced
its performance commitment, in which it guarantees compensation to qualifying
corporate clients should it fail to meet the promised operational standards, in
late 2015, following a similar
introduction by Delta earlier that year. Delta since has added baggage
handling to its commitment, although United is the first to add carbon
footprint to the agreement.
United's
commitment also differentiates its commitment by defining an on-time arrival as
reaching the gate at or before the scheduled time. Delta goes by the U.S. Department
of Transportation's definition, which allows a 15-minute grace period.