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Transportation

DOT: November U.S. Air Cancellation Rate Soars

By Donna M. Airoldi / February 23, 2026 / Contact Reporter
Business Travel News on X

The November rate of U.S. flight cancellations accelerated to 2.6 percent, compared with 0.6 percent reported in October, according to the latest U.S. Department of Transportation Air Travel Consumer Report. 

DOT did not provide commentary on the data, but November is when the agency and the Federal Aviation Administration mandated capacity cuts during the 43-day government shutdown.

U.S. carriers operated about 613,800 flights during November, up slightly from the 611,800 reported in November 2024, when the cancellation rate was 0.5 percent, but down from the 664,600 flights operated in October 2025.

The U.S. airlines with the lowest November cancellation rates were Allegiant Air (0.8 percent), Southwest Airlines (1.7 percent) and Hawaiian Airlines (1.9 percent).

The carriers with the highest November cancellation rates were American Airlines network (3.2 percent), United Airlines network (3 percent) and JetBlue (3 percent). Networks include branded codeshare partners. 

In November, U.S. carriers handled nearly 34 million bags and had a mishandled baggage rate of 0.44 percent, up from the 0.39 percent reported in each November 2024 and October 2025. 

DOT continues to revamp its complaints data, and in August began to include a "customer experience report" from the U.S. Department of Homeland Security and the Transportation Security Administration. In November, TSA received 11,107 complaints, which came to 16 complaints per 100,000 passengers. Higher than the 15.3 complaints per 100,000 passengers reported in October 2025. 

Additional consumer complaint data for August through December 2025 will be released in early 2026, according to DOT.

RELATED: DOT: October U.S. Air Cancellation Rate Down

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