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Transportation

Alaska Accelerates Virgin America Passenger Service System Integration

By Michael B. Baker / July 26, 2017 / Contact Reporter
Business Travel News on X

Alaska Airlines is pushing up its integration of Virgin America into its passenger service system to early in the second quarter of next year, CEO Brad Tilden said in the carrier's earnings call.

The migration, which Tilden called the "most significant gating item" of its merger, will give Alaska more flexibility in fleet management and begin converting the two carriers into a single brand. Originally, Alaska had slated the migration for the end of next year, but the team behind it has been able to shorten the timeline.

"We realized a few months ago just how all-consuming the merger process would be, and we started to look for ways to accelerate the integration so we can give the airline back to the divisional leaders earlier and turn our full attention from the merger to running the best airline we can possibly run," Tilden said. "This [integration] effectively allows us to run Virgin America and Alaska as one airline and will provide a whole host of operational and customer and financial benefits."

Unlike other recent mergers—such as American Airlines, which had to move US Airways flights from Shares to its Sabre reservations system in 2015—Alaska and Virgin both operate in Sabre already, though each in their own partition. The process will bear some similarities to the "drain-down" approach taken by American and others, in which Alaska will cease selling tickets on Virgin stock after a certain date, so no migration of tickets from one system to the other will be necessary after the cutover, said revenue management and e-commerce VP Shane Tackett. 


Our goal is to be ready ahead of the cutover event and make this as much of a nonevent as possible. If we do this right, we'll show up with no technology problems at the airport."

Alaska Airlines' Shane Tackett

The exact timing is still to be determined, although Alaska already is not selling tickets in the Virgin system beyond April 2018, he said.

"Our goal is to be ready ahead of the cutover event and make this as much of a nonevent as possible," Tackett said. "If we do this right, we'll show up with no technology problems at the airport."

Other integration milestones, including operating under a single loyalty program and a single operating certificate, should be complete by early next year, Tilden said.

During the second quarter, passenger revenue for the combined Alaska/Virgin network increased 10 percent year over year to $1.8 billion. Corporate sales revenue was up 12 percent and was especially strong out of Seattle and the California Bay Area, SVP of external relations Joseph Sprague said.

Traffic for the combined network was up 7.8 percent, and capacity increased 5.8 percent in the quarter. Load factor increased 1.6 percentage points to 86.8 percent.

Alaska EVP and chief commercial officer Andrew Harrison said that 75 percent of the 20 new markets Alaska has added to its network over the past nine months already are turning a profit. The carrier plans to add another 30 new markets over the next six months, he said.

Alaska reported a net income of $296 million for the quarter, up from $260 million in the second quarter of 2016.

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