Trip.Biz has launched a set of four connected AI agents to
assist with trip planning, booking, approval and reporting, the travel
management company announced.
The four agents are part of Trip.Biz's newly launched AI
offering Agent One, which the company—the
Singapore-based full-service TMC powered by online travel agency
Trip.com—said is focusing in particular on improving adoption. The aim is to
make "the experience more intuitive, more personalized and easier to
use," according to the company.
Among the agents is a planning agent that can respond to
natural-language requests with recommendations informed by traveler
preferences, trip purpose and company policies. That is accompanied by a
booking agent that provides conversationally guided booking rather than the
typical TMC booking flow, which Trip.Biz said cuts the average booking time
from 45 minutes to two minutes.
Agent One also includes an approval agent that automatically
approves "low-risk" trips, with other trips sent on for human review.
The agent cuts most approval times from an hour to just a matter of seconds,
according to Trip.Biz.
In addition, the insight agent identifies data patterns and
cost-saving opportunities via travel analysis reports, as opposed to static
dashboards, the company said.