Business Travel News
Business Travel News
  • SECTIONSOpen Menu
    • Distribution
    • Global
    • Lodging
    • Payment & Expense
    • Meetings
    • Sustainability
    • Technology
    • Transportation
    • Travel Management
    • VIEW ALL
  • VOICESOpen Menu
    • Expert Q&A
    • 5Qs
    • OpEds
    • Sponsored Content
    • Podcasts
    • What to Watch 2025
  • RESEARCHOpen Menu
    • Participate in BTN Surveys
    • Corporate Travel 100
    • Corporate Travel Index
    • Salary Survey
    • Small & Midsize Enterprise
    • Strategic Meetings Report
    • VIEW ALL
  • WEBINARS & FORUMSOpen Menu
    • All BTN News Desks
    • BTN Communities
    • VIEW ALL WEBINARS
  • EVENTSOpen Menu
    • Webinars
    • Business Travel Show
    • Business Travel Trends Forecasts
    • Business Travel Tech Talk
    • Business Travel ESG Summit
    • Entertainment, Sports & Media Travel Summit
    • Strategic Meetings Summit
    • Government Travel Summit
    • Global Travel Risk Summit
    • Business Travel Lodging Summit
    • Business Travel Hall of Fame
    • Business Travel Awards Europe
    • Travel Manager of the Year
    • VIEW ALL EVENTS
  • RESOURCESOpen Menu
    • BTN Academy
    • BTN Communities
    • BTN Primers
    • BTN Weekend Archives
    • Business Travel Buyer's Handbook
    • Business Travel Buyer's Techbook
    • Corporate Travel Index
    • Data Sources: The Reference Guide
    • Industry Terms Glossary
    • Hotel Search
    • Influencers
    • Traveler Experience Index
    • Webinars
    • White Papers & Case Studies
Business Travel News
  • Business Travel News on X
  • Business Travel News on LinkedIn
  • Business Travel News on Facebook
  • SECTIONS
    • Distribution
    • Global
    • Lodging
    • Payment & Expense
    • Meetings
    • Sustainability
    • Technology
    • Transportation
    • Travel Management
    • VIEW ALL
    Managed Travel GuidesNEW! BTN ElevateNEW! BTN IntelligenceNEW! BTN Next
    Subscribe to NewslettersBTN DailyBTN EuropeBTN Elevate for SMEsBTN SustainabilityBTN Next for Tech & DistributionBTN IntelligenceBTN Weekend
  • VOICES
    • Expert Q&A
    • 5Qs
    • OpEds
    • Sponsored Content
    • Podcasts
    • What to Watch 2025
    Accor Looks to Bridge Sales-Revenue Divide to Align Corp. PricingAccor Looks to Bridge Sales-Revenue Divide to Align Corp. Pricing
    'Presence Premium' Amps Event Value'Presence Premium' Amps Event Value
    Weathering Uncertainty, Higher Costs Is Yet Another Lesson in Managing Business Travel in 2026Op-ed: Weathering Uncertainty, Higher Costs Is Another Lesson in 2026
  • RESEARCH
    • Participate in BTN Surveys
    • Corporate Travel 100
    • Corporate Travel Index
    • Salary Survey
    • Small & Midsize Enterprise
    • Strategic Meetings Report
    • VIEW ALL
    Annual Supplier Ratings• Car Rental Survey & Report• Hotel Survey & Report• Airline Survey & Report
    Special Reports• Meetings Tech Goes AI• Travel Payment Innovation 2026• BTN Intelligence's 2026 SME Report• BTN Intelligence's 2026 AI Report• Travel Risk Outlook 2026
  • WEBINARS & FORUMS
    • All BTN News Desks
    • BTN Communities
    • VIEW ALL WEBINARS
    Buyer's Guide Live: The Corporate Travel Partner Fit Test

    Tues., Sept. 22 at 12pm EDT / 9am PDT

    Sponsored by: Encore

    Big Ideas with BTN's Travel Manager of the Year & Best Practitioners

    Mon., Sept. 21 at 11am EDT / 8am PDT
    Sponsored by: Uber for Business

    The Connected Travel Program: Rethinking Travel, Spend, and Accountability in the AI Era

    Thurs., Sept. 17 at 12pm EDT / 9am PDT
    Sponsored by: SAP Concur & American Express Global Business Travel

  • EVENTS
    • Webinars
    • Business Travel Show
    • Business Travel Trends Forecasts
    • Business Travel Tech Talk
    • Business Travel ESG Summit
    • Entertainment, Sports & Media Travel Summit
    • Strategic Meetings Summit
    • Government Travel Summit
    • Global Travel Risk Summit
    • Business Travel Lodging Summit
    • Business Travel Hall of Fame
    • Business Travel Awards Europe
    • Travel Manager of the Year
    • VIEW ALL EVENTS
    3rd Annual Business Travel Tech Talk Montreal

    Le Centre Sheraton Montreal, September 16, 2026

    15th Annual Business Travel Tech Talk London

    etc.venues County Hall - 28 September

    11th Annual Entertainment Sports & Media Travel Summit Los Angeles

    Regent Santa Monica Beach - October 1, 2026

    10th Annual Strategic Meetings Summit Chicago

    Convene Willis Tower, Chicago - October 8, 2026

  • RESOURCES
    • BTN Academy
    • BTN Communities
    • BTN Primers
    • BTN Weekend Archives
    • Business Travel Buyer's Handbook
    • Business Travel Buyer's Techbook
    • Corporate Travel Index
    • Data Sources: The Reference Guide
    • Industry Terms Glossary
    • Hotel Search
    • Influencers
    • Traveler Experience Index
    • Webinars
    • White Papers & Case Studies
    BTN's Business Travel Management Tool Box

    The BTN Group has a variety of resources for corporate travel managers to build and refine their program strategies. Not sure where to begin? Check out this starter pack.

    BTN CTI Calculator - New Q1 2026 Data Added

    Filter in or out as many as 200 cities, as well as hotel and car rental class and meals of the day and watch as the per-diem calculator automatically adjusts per diems to your program. Drill down into cost breakdowns and export the results.

  • Business Travel News Supplier DirectorySUPPLIER DIRECTORY

Meetings

Survey: Hotel Closures, Air Service Concern Corp. Meeting Planners

By Donna M. Airoldi / March 31, 2021 / Contact Reporter
Business Travel News on X

Hotel closures and staffing reductions are corporate meeting planners' top concern for the future of in-person or hybrid events, according to a recent survey conducted by the Northstar Meetings Group. Nearly 59 percent of respondents identified that factor as a top worry, followed by nearly 55 percent who cited the impact of the pandemic on airline service, routes and pricing. 

2021-03-31 Planner Concerns

Northstar Meetings Group conducted the survey Feb. 16 to March 4, 2021, and received responses from 121 corporate planners. BTN, like Northstar Meetings Group, is owned by Northstar Travel Group. 

Respondents were asked to rate their concern about particular factors on an ascending scale of one to five, and 59 percent rated hotel closures as four or five. Constraints on meetings budgets were rated similarly by 53 percent, with inflexible legal or financial contractual terms rated that way by 52 percent. Fear of contagion from Covid-19 was cited by nearly 45 percent of respondents.

Virtual Still Prominent

Additionally, one in four respondents said all the events they were planning would be virtual-only, with another 47 percent reporting that more than half would. More than 47 percent were in the process of planning hybrid events with another 53 percent intending to do so.

Nearly one in four respondents were not confident that virtual events would meet their constituents' needs. 

In-Person Events Poised to Return Q4

Meanwhile, fewer than 25 percent of respondents said they were not at all focused on planning in-person events, but the other 75 percent were in various stages of the planning process, from researching potential new events to booking or rebooking in-person events. 

More than 41 percent expect to hold their next in-person or hybrid event during the fourth quarter of 2021, with another 10 percent waiting until 2022. Less than 25 percent expect their next in-person or hybrid event to occur during the third quarter. 

More than 77 percent said they would require masks and adherence to all protocols for their next in-person event. Twenty-five percent reported that they would conduct rapid Covid-19 tests on-site, while 19 percent said they would require proof of Covid-19 vaccination.

Once in-person gatherings no longer are restricted, 46 percent of respondents expect to hold about the same number of in-person or hybrid events than they did before the pandemic, but 29 percent anticipate planning fewer events. Just 13 percent reported they expect to plan more. For these events, 40 percent said the size of the live portion of the audience would be smaller than before Covid-19, with one in three saying attendance would be about the same. 

Industry Recovery Inducements

More than four in five respondents (81 percent) projected the rollout of Covid-19 vaccines would lead to a quicker economic recovery for the travel and meetings industry. Only 4 percent said that it would not. Nearly 40 percent said they did not believe the federal stimulus was sufficient to support the recovery of the industry; half said they weren't sure.

Nearly 65 percent agreed that meetings industry organizations or related businesses should hold in-person meetings, provided that all restrictions and protocols are followed and enforced. Nearly 16 percent said they shouldn't.

More Meetings
Related
Spotnana Acquires Meetings Platform Troop

Meetings search and logistics platform Troop has been acquired by transient travel booking platform...

MGME Acquires Key Meetings & Events

Meeting and events specialist MGME, part of host travel agency InteleTravel, has acquired San...

Engine Expands Group Booking Capabilities

Travel and spend management platform Engine has added event management capabilities to its group...

Sponsored Content

VIEW ALL
Work trip or holiday? Make it both.
Work trip or holiday? Make it both.By The Ascott Limited
Business Travel's Problem Was Never the TMC. It's the Technology They've Been Handed.
Business Travel's Problem Was Never the TMC. It's the Technology They've Been Handed.By Engine
Condor: 70 Years of Leading with Passion in the Skies
Condor: 70 Years of Leading with Passion in the SkiesBy Condor Airlines

More Meetings

Spotnana Acquires Meetings Platform Troop
MGME Acquires Key Meetings & Events
Engine Expands Group Booking Capabilities
Cvent Tech Roadmap: Candyland of AI Upgrades

VIEW ALL
Subscribe to Free

BTN Newsletters

pixel2

Click Here for our Terms and Conditions and Privacy Policy.

  • Most Read
  • Most Shared
  1. United to Add 10 New Int'l Cities for Summer 2027
  2. BCD Names FCM's Eklund Chief Commercial Officer
  3. Delta Plans NDC Solution Launch by Year-End
  4. CTM Reaches Repayment Agreement with Majority of Overcharged U.K. Clients
  5. Travelodge CEO Boydell Resigns After Security Incidents
  1. CTM Releases Audited Results Prior to ASX Deadline, Plans Steps Forward
  2. American to Add Three New Int'l Destinations in Summer 2027
  3. Extend's Jamison Explains Potential and Pitfalls of Autonomous Spending
  4. Delta Plans NDC Solution Launch by Year-End
  5. Flight Centre Reports Record Year for U.S. Corp. Revenue
Business Travel NewsBusiness Travel News
  • About Us
  • Contact Us
  • Advertise
  • Business Travel News on X
  • Business Travel News on LinkedIn
  • Business Travel News on Facebook
BUSINESS TRAVEL NEWS
NORTHSTAR TRAVEL GROUP
Business Travel News
  • About Us
  • Contact Us
  • Media Kit
  • Subscribe to Newsletters
  • Advertise
  • Editorial Guidelines
  • BTN Europe
  • Purchase Reprints
  • Privacy Policy
  • Terms & Conditions
  • Do Not Sell or Share My Data
Northstar Travel Group
  • Retail Travel
  • Travel Weekly
  • Travel Weekly Asia
  • TravelAge West
  • TravelPulse
  • TravelPulse Canada
  • TravelPulse Quebec

  • Hotel Investment
  • Burba Hotel Network

  • Travel Technology
  • Inntopia
  • Phocuswire
  • Phocuswright
  • Web In Travel
  • Meetings & Incentives
  • Northstar Meetings Group
  • Meetings & Conventions
  • Meetings & Conventions China
  • Meetings & Conventions Asia
  • Meeting News
  • Successful Meetings
  • Incentive
  • SportsTravel

  • Data Products
  • Agent Studio
  • AXUS Travel App
  • Intelliguide
  • travel42
BTNGroup
Business Travel NewsBusiness Travel News EuropeTravel ProcurementThe BeatBusiness Travel Show
Northstar Travel Group
Copyright ©2026 Northstar Travel Media LLC. All Rights Reserved. 301 Rte. 17N, Suite 1150, Rutherford, NJ 07070 USA | Telephone: (201) 902-2000
RRManagement rrtestprocurement