Hyatt Hotels Corp. has updated its cancellation policy and now will allow reservations booked directly through Hyatt for stays through July 31, 2021, to be canceled at no charge up to 24 hours before the scheduled arrival, the company announced Wednesday. This policy includes advanced-purchase rate reservations.
The policy does not apply to convention and group business. Hyatt advises guests who booked via online travel agents or other third parties to contact their booking provider for additional information and assistance. Hotels also may adjust this policy during some high-demand periods, like holidays or special events.
Reservations made after April 1, 2020, at select Destination Residences or under special event rates are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking, as are reservations made after June 3, 2020, at Hyatt Residence Club properties and any other reservations made after June 30, 2020, that disclose a different cancellation or refund policy at the time of booking.
Reservations can be changed or canceled on the Hyatt website or the World of Hyatt app. Changes to existing reservations will be subject to availability and any rate differences.