2016 U.S.-Booked Air Volume: $45 million
Principal Online Booking Tool: Concur
Principal Card Supplier: American Express
Principal Expense Supplier: Concur
Consolidated Global TMC: BCD Travel
Last year, Salesforce developed a traveler-centric program
to balance cost savings and employee productivity. In 2016, online booking
adoption for its travelers was around 80 percent globally and 86 percent for
U.S.-booked air using primary booking tool Concur, of which 75 percent did not
require agent assistance. In 2017, the enterprise software company is
leveraging global data to build a dynamic and scalable travel program.
Additionally, Salesforce will expand its global travel program into Brazil.
Salesforce's innovative travel strategy relies on its Chatter and other
internal company tools to support travelers and integrate apps. The company
works closely with suppliers from a loyalty perspective and encourages
preferred suppliers to build relationships directly with travelers via Chatter.
The aggressive pursuit of a program that is social, mobile and open has changed
travel at Salesforce and served as an innovation incubator for the industry.