United Onboards iPhones for Customer Service Reps

United Airlines will equip more than 6,000 customer service representatives at its hubs with iPhones next year to speed up customer assistance. The smartphones will print boarding passes and luggage tags and find alternate flight options, freeing customer service desk agents to handle more complicated traveler needs. Eventually, the phones will offer full check-in capabilities with “much of the same functionality as traditional airport kiosks,” according to United.