Type of company: Technology provider
Regions: Global
Market segments: SMEs, large national companies, multinational companies
Selected Corporate Users: Campari Group, Stellantis, Weatherford, PETRONAS, Infineon Technologies, Standard Chartered, Siemens, Bechtel, EY, SAP SE, Daimler Truck, Mastercard, Merck, KUKA
Users/Seats: Concur Travel is used by more than 48,000 organizations globally, supporting 96 million users across 150+ countries and territories. (Note: Concur Travel is licensed by transaction volume rather than fixed seat counts.)
Annual Bookings: 88 million
Annual Transaction Volume: Over USD $100 billion in corporate travel and expense
Set-up/Implementation Fees: Vary based on company size, edition selected (Standard, Professional, or Complete), configuration complexity, and integration requirements.
Ongoing Fixed Charges: Concur Travel is licensed by transaction volume rather than fixed seats or a per-user annual license fee. Ongoing charges are based on volume of travel bookings, expense reports and invoices processed, subject to a minimum commitment. Pricing varies by edition and customer agreement.
Update Frequency: Quarterly updates with additional ongoing feature releases, fixes and enhancements
EXECUTIVE TEAM
- Charlie Sultan, President, Concur Travel
- Ryan Demaray, Global Chief Revenue Officer
- Jen Moyse, VP of Product and Head of UX
- Christopher Juneau, SVP and Head of Product Marketing
- Christian Klein, CEO, SAP SE President
WHAT THE COMPANY SAYS
Concur Travel delivers a consumer-like booking experience for corporate travelers, powered by AI. It combines policy-aware booking, comprehensive global content, duty of care, and seamless integration with Concur Expense to give organizations full visibility and control of travel spend.
Air Content & NDC Strategy
By supporting GDS, NDC, EDIFACT, and direct connects simultaneously, Concur Travel ensures organizations are not forced to choose between richer airline content and corporate program control. Concur Travel is GDS-agnostic and works with all three major GDS providers.
The strategy avoids GDS surcharges on NDC-enabled routes such as Qantas in Asia Pacific; provides NDC-only fares, bundles and ancillaries; preserves policy, approvals and duty of care across sources; and maintains TMC and GDS flexibility.
SAP Concur has processed more than 2 million NDC transactions and continues to expand NDC airline coverage globally. GDS (Amadeus NDC, Sabre NDC, Travelport+), connections through third parties (Travelfusion), direct connects with suppliers (American Airlines, Singapore, Lufthansa, British Airways to name a few).
Hotel Content Strategy & Sources
Concur Travel supports direct hotel content via its Hotel Connector framework. GDS (Sabre, Amadeus, and Travelport+), direct connects, hotel aggregator (American Express GBT hotel marketplace); HotelHub via CDS-CRC-DER partnership (available to all new Concur Travel customers from Q4 2025); Premier Inn (via GDS)
Concur’s lodging strategy maximizes policy-compliant choice while limiting leakage. It offers 11 times more compliant options than single-source tools, while the Amex GBT partnership broadens hotel content for joint customers, including in markets with limited GDS coverage. One hotel source per configuration keeps booking consistent for travelers and administrators.
Ground Transport Content
Car rental direct connects: Hertz, Sixt
Rail: Content from SNCF (incl. TGV, regional trains, Eurostar and Lyria), Deutsche Bahn, SBB, Renfe, Iryo, ÖBB, UK Rail and Trenitalia through Trainline; Amtrak is offered in the U.S. market through TripLink. Journey Stitching combines rail segments from different operators in a single itinerary and booking.
Technology & Innovation Roadmap
SAP Concur’s 2025 rollout paired a redesigned mobile-first booking platform with expanded AI. Joule added conversational booking, expense submission and policy guidance; the AI Booking Agent generated compliant itineraries from a single query; and generative AI converted uploaded policies into traveler guidance. Content additions included Qantas NDC in Asia Pacific, expanded French and Austrian rail, a Ryanair direct connection and ISO 14083-assured emissions data.
SAP Concur’s 2026 roadmap extends generative AI across planning, policy, approvals and program management. Launched capabilities include Pre-spend Planner budget estimates, automated conversion of policy text into rules and peer benchmarking, with AI-assisted approvals coming soon. Concur also continues to develop Complete, its integrated travel, expense and Amex GBT servicing platform.
Approach to AI
SAP Concur has embedded AI across the full travel and expense lifecycle, underpinned by one of the largest corporate T&E datasets in the industry (96M users, 1B+ expense transactions). Named a Leader in all four 2025 IDC MarketScape reports covering AI-enabled T&E and corporate travel booking. The only T&E company named an AI leader across enterprise, midmarket, SMB, and travel-booking categories on G2.
Key Technology Differentiators
Concur Travel’s key differentiator is its global scale, spanning more than 150 countries, 142 currencies and over 30 languages. The platform supports all three major GDSs and integrates natively with Concur Expense to provide end-to-end spend visibility, as well as with SAP S/4HANA, SAP ERP and SAP Business AI. It also was the first online booking tool to offer ISO 14083-assured carbon-emissions data within the booking flow.
Personalization & Policy Features
Concur combines traditional travel-policy controls—including cabin restrictions, per diem limits, advance-purchase rules, preferred-supplier enforcement, approvals and exception handling—with newer AI capabilities like automated rule creation, personalized policy guidance, peer benchmarking and policy-compliant itinerary generation.
Established policy strategies include highlighting preferred suppliers and negotiated rates and using traveler profiles, loyalty details and booking history to shape in-policy recommendations. The Pre-spend Planner adds a newer layer by generating personalized trip-budget estimates based on destination, policy and per diem.
Duty-of-care tools provide traveler tracking, disruption alerts, destination safety information and manager dashboards. Sustainability features add itinerary-level carbon data, assured emissions calculations and booking guidance tied to corporate targets.
WHAT THE CONSULTANTS SAY
Consultants describe SAP Concur as the choice for buyers seeking global consistency, functionality and scale with minimal maintenance. Supported by major TMCs and available through direct corporate contracts, it also offers broad content across GDSs, hotel aggregators and European rail. Content, they said, is rarely the reason buyers leave.
Concur often leads with its expense platform and is competitively priced for buyers taking both Travel and Expense, although one consultant said the promised data integration between the two falls short in practice. Reporting remains a strength, with deep Intelligence and ERP integrations and a familiar Cognos platform.
A common criticism is that Concur is “slow and clunky,” reflecting a trade-off between user experience and the configurability required by large, complex organizations. The New Concur Travel rollout was intended to address these issues, but consultants cited gaps and bugs. Some also questioned choices that allow traveler preferences or system recommendations to overshadow policy rules or preferred suppliers. NDC content can vary by TMC and market, so buyers should test the platform with their own top carriers rather than demonstration airlines.
Consultants regarded Joule as a promising step toward AI adoption, although some characterize Concur’s innovation pace as sluggish. The Complete partnership with Amex GBT also has raised concerns among buyers contracting directly with Concur or working with other TMCs. Questions remain about whether development resources will be divided and whether customers outside Complete will receive the same innovations. Clear communication and expectations will be critical.
Overall, consultants see incumbency, expense integration and ERP connectivity as Concur’s principal strengths, while user experience, migration timing and contracts remain weaknesses. For many buyers, however, the disruption of switching outweighs the drawbacks: “The reality is more stay than move because of the pain of change.”
WHAT THE BUYERS SAY
Buyers say that the move to Concur, both Travel and Expense, often occurs as a part of a wider move to SAP’s ERP systems.
Not everyone is convinced about New Concur Travel. “As much as they released their new interface, the experience for users is still average and people use it because they are required to do so more than because they want to,” said one.
Corporate buyers using Concur like that they can pair off-the-shelf reports with bespoke reports to develop a reporting strategy that works for them. However, not everyone feels Concur’s reporting goes far enough.
Another corporate moved away from Concur because “they were less and less customer friendly, making ‘enhancements’ no one was asking for, ignoring what we were asking for.”
Buyers still voiced some concern over Concur’s content. “Improvements are needed in this space – e.g., we can currently book BA NDC content in the UK offline but not online,” said one of our corporate buyers. “Content fragmentation is complex; however, greater investment is needed by Concur to provide a solution which brings the content to users, regardless of where they are based.”
Another area of concern for buyers is what happens when problems arise. Said one, “Support model for escalating issues is lacking, which we have articulated very clearly to Concur.”