Delta's Winning Streak Extends to 14By Donna M. AiroldiDelta Air Lines earned an unprecedented 14th consecutive win as the top-rated carrier in the survey with a score of 4.32 on an ascending scale of 1 to 5. Southwest Airlines continued to close the gap with Delta and was second for the third year in a row at 4.21. United Airlines retained its third-place finish at 3.69 for a third year, while American Airlines came in last, also for the third year in a row, with a rating of 2.15. Alaska Airlines made it's first showing in BTN's survey in fourth place, capturing enough votes this year to earn a ranking. BTN's 2024 airline report dives into the details of the ratings, and what dynamics are driving the scores.... KEEP READING
BTN 2024 Airline Survey Methodology
Business Travel News fielded its annual airline survey to a select group of the BTN audience from Sep. 25 – Oct. 25, asking them to rate air carriers on a scale of 1 to 5 across 11 criteria and respond regarding their partnerships over the previous 12 months. The 587 respondents included corporate travel buyers and agents. Buyers whose annual airline spend was less than $500,000 did not rate individual carriers. All buyers were limited to rating carriers with which they held contracts or flew significant volume in the previous 12 months.