Virgin Atlantic this week launched a new site with "curated resources to support travel bookers," and the carrier plans to release in the fall a self-service portal for customers, agents and travel managers, the airline announced.
The Virgin Atlantic for Business platform and upcoming portal have been developed following 18 months of research and feedback from agents and customers, according to Virgin Atlantic. The program is centered around six pillars: exceptional business traveler experience, business as a force for good, corporate recognition, rewarding loyalty, global connectivity, and technology and service excellence.
The upcoming portal will allow for increased self-serve capabilities including contract value reporting, sustainability reporting and managing waivers and favors, according to the company. It will come with a "new suite of assets and tools" for users to access improved marketing support. It also will provide tailored content and communications, including personalized newsletters, access to a live chat function and enhanced WhatsApp capabilities.