American Express Global Business Travel has expanded messaging capabilities and made enhancements to the Amex GBT Mobile platform.
The option to message with a travel counsellor via the app has expanded to more than 24 countries where GBT has a proprietary presence, while a new push notification feature called Travel Program Notifications will allow travel managers to send messages and tips to travelers based on their location. According to the TMC, expansion to two-way conversations via push notifications will be available in the coming months.
Meanwhile, the option to message with a GBT counselor via Apple Business Chat using the Messages app on an iPhone or iPad has been expanded to more client segments and to countries beyond the U.S. including Canada, France, Germany and the U.K.
As previously announced, the TMC's new Travel Vitals briefing platform is accessible via the Amex GBT Mobile platform and provides travelers with itinerary-specific data relating to travel regulations and restrictions.
Andrew Crawley, GBT's chief commercial officer, commented: "Mobile and messaging channels have untapped potential to be a conduit between the travel manager, traveler and travel counsellor in today's constantly changing travel information environment. Covid-19 has been a catalyst for the expansion of our messaging capabilities and platform. We are thinking differently about information as a service and want to help our clients support the needs of their travelers by being present in the channels they trust."
Originally published in BTN Europe.