Delta Air Lines is rolling out an on-demand reporting
application for travel managers to monitor contract performance, vice president
of commercial operations Kristen Shovlin said.
Sky Partner Performance Plus uses advanced booking data and
other forward-looking data to help travel managers review performance on
desktop or mobile devices and find ways to improve it. The reporting is
customizable, such as by date range, she said. Travel managers also can monitor
Edge Points, used for such perks as fee waivers.
“We sat down with key players, and they helped us design
it,” Shovlin said. “It’s really about going from reporting on the past and
moving it to the future with actionable, transparent data.”
Delta has begun rolling out the new tool to corporate
clients, having demonstrated it to its largest clients last week, she said.
In addition, Delta has started the next phase of its
Corporate Priority program, in which travelers of Delta clients receive elevated
priority in cases of delays or cancellations, according to Shovlin. Now,
corporate clients’ travelers also will get priority in cases in which travelers
are bumped from flights or face cabin downgrades, she said.
A third phase of Corporate Priority, slated for next year, will focus on personalized recognition of corporate travelers, Shovlin said.