2026 BTN's Car Rental Survey Report

Product and service ratings for car rental and mobility companies were on the rise in Business Travel News' annual Car Rental and Ground Transportation Survey. This year, National Car Rental retained its place as the top-rated supplier for an 11th year in a row, while its related brand Enterprise Rent-A-Car cruised into second for the fifth year in a row. Hertz was the biggest mover in 2026 survey, vaulting into third place after a fifth-place finish last year. BTN editors cover car rental market dynamics in the following stories, plus chauffeured, ride-hail and—new this year—how autonomous vehicles are entering the corporate travel market.

National, Enterprise Retain Top HonorsBy Donna M. Airoldi

National improved its rating from last year's survey by 0.05 points to 4.29, while Enterprise increased by a tenth of a point to 4.21. Hertz received the largest increase at 0.21 points, bringing its score to 4.11 and placing the company in third, up from fifth last year.... KEEP READING

Chauffeured, Ride-Hail See Across-the-Board ImprovementBy Donna M. Airoldi

Scores increased across all categories of the chauffeured and ride-hailing segments of the 2026 BTN Car Rental Survey & Ground Transportation Report for each ground transportation provider type, reversing last year's downward trends.... KEEP READING

AVs Are on the Way to Corporate Programs. Buyers Just May Not Know It Yet.By Donna M. Airoldi

Autonomous vehicles seem to be in the same position ride-hailing companies were in when they first came on the scene: They're a cool new option that some tech-forward people are into, but many others remain a bit cautious about.... KEEP READING

BTN 2026 Car Rental & Ground Transportation Survey Methodology

Business Travel News fielded its annual Car Rental and Ground Transportation survey to a select group of the BTN audience from Feb. 1 to March 11, 2026, and asked them to rate car rental brands on an ascending scale of 1 to 5 across 12 criteria and respond regarding their partnerships over the previous 12 months. The 163 respondents included corporate travel buyers and corporate travel agents. All respondents were limited to rating providers with which they held contracts or incurred significant volume in the last 12 months. BTN gathered general sentiment regarding the chauffeured car and ride-hail services from all respondents who indicated their travelers engaged with those services regularly.