Hilton Launches Online Hotel Folios For Travelers

Hilton Hotels Corp. this month began offering individual guests at all properties electronic retrieval of hotel folios to ensure expense accounts are accurate and complete. Accessing a password-protected Internet site, travelers who have a profile on file with Hilton will be able to retrieve and print the final folio 48 hours after checking out. Folios will be available online for stays at any of the Hilton brand of hotels for three months.

"Travelers often use express checkout, but then incur last-minute charges for breakfast, parking or use of the telephone that are not added to the folio before they leave the property," said Rebecca Wyatt, senior vice president of electronic distribution and customer relationship marketing. "There's then a discrepancy between the folio they agreed to and the credit card statement. Online retrieval allows travelers to file the amended folio for expense reporting purposes. Avoiding potential discrepancies this way saves time and is a convenience frequent business travelers especially tell us they value."

According to Wyatt, the online system's storage capacity will be expanded by early 2005 to retain folios for stays for a full year. Hilton brands include core Hilton, Embassy Suites, Doubletree, Hampton, Hilton Garden Inn, Homewood Suites by Hilton and Conrad.