Air price assurance provider FairFly has branched out with FairFly Wellness, a dashboard for travel managers and HR managers. It gives a Traveler Wellbeing Score for each client, as well as each of its departments and travelers. FairFly bases the score on air travel factors like frequent and long flight delays, last-minute cancellations, intensity of overall travel itinerary, number of indirect flights with layovers, number of red-eyes in short periods of time, middle seat frequency, gate changes and quality of the airline product.
FairFly tracks travelers' experiences by cross-referencing their passenger name records—it connects with all three major global distribution system operators—with flight information from flight tracking partners. Each factor carries its own weight, based on its ability to affect the trip experience—a cancellation is more disruptive than a delay, for example—and FairFly further weights each factor by recency and frequency.
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The dashboard can show travel managers which employees are at risk of adverse effects from their travel experiences, and it can recommend ways to ease friction for those travelers, such as negotiating lounge access at airports where delays are frequent. The dashboard also summarizes the financial costs and productivity losses due to flight delays, layovers and red-eyes. For a company's high-traffic routes, FairFly Wellness benchmarks booked flights for price and relative quality, based on trip disruptions.
FairFly offers the dashboard for a flat fee based on forecasted PNR volume.