BTN Expert Q&A

United Airlines began direct service between San Francisco and Singapore on June 1, reigniting the only nonstop flights between North America and Singapore since Singapore Airlines discontinued its U.S. flights in 2013. The new route is part of United's expansion in transpacific service from its San Francisco hub, vice... Keep Reading

As the sharing economy has gained traction among business travelers, many corporate travel policies no longer ban such services. Still, many companies have not set solid policies around them, instead adopting a look-the-other-way approach. Runzheimer product manager and business travel consultant Austin Klein spoke with BTN.... Keep Reading

When launching the on-demand professional driver service Blacklane in 2012, CEO and co-founder Jens Wohltorf sought to address chauffeured transportation fragmentation and booking. Not counting markets like China, 70 percent of the industry is made up of small suppliers with only a handful of cars in their fleet. "These are... Keep Reading

It's been nine months since Delta Air Lines launched its Operational Performance Commitment, in which the carrier pledges to its corporate contracted clients that it will keeps its performance levels above at least one of its two major competitors. Over that time, not only has United Airlines announced a similar guarantee but... Keep Reading

After vice president and chief marketing officer Kevin Krone retired in February, Southwest Airlines moved corporate sales to a new business function led by managing director of business development Dave Harvey, who previously led network and capacity planning.... Keep Reading

A little over a year ago, hotel solutions company HRS established its first U.S. office, hiring former GetThere CEO Suzanne Neufang to head expansion in the Americas as the region's vice president and as managing director of North America. Since then, the Americas staff has grown from one to 25 employees and has established... Keep Reading

Air supplier integrations with TripLink will start going live soon, Mike Koetting told BTN, joining hotels, car rental suppliers and travel management companies. That piece of the puzzle will bring Concur's tool closer to its hyped purpose: pooling data booked outside corporate booking tools to give travel buyers a view on... Keep Reading

Yves Galimidi, owner of Brussels-based Business Travel, Meetings & Mobility Solutions and former travel buyer for IKEA, offered BTN editor-in-chief a view inside the minds of travel managers in the region and beyond.... Keep Reading

In the year since Liz Carisone became CEO of black car service GroundLink, she's introduced new pricing structures and enhanced reporting and trip control. She also told BTN the company is using its distribution reach to position itself against ridesharing providers.... Keep Reading

BCD Meetings & Events emerged in August as the integration of BCD Meetings & Incentives and BCD Travel Groups. Since then, president Scott Graf has acquired two companies and launched more than a dozen partner markets, and he said the company is poised to do more.... Keep Reading