BTN Expert Q&A

Recent changes in executive leadership at Delta Air Lines show the depth of the carrier’s bench. Confident in its current strategy, Delta plans to stay the course on such priorities as employee engagement, commitment to corporates and integrated alliance partnerships.... Keep Reading

Last year, 125 companies—including Amadeus North America, Cargill, Hard Rock International and Wayfair—made Chrome River their expense management firm. That's a 40 percent jump, to 430 clients representing more than a million users, according to Chrome River. Developed to serve growing companies that... Keep Reading

In a recent Carlson Wagonlit Travel survey, one-third of travel managers identified the International Air Transport Association’s New Distribution Capability as having a significant impact on their travel programs in 2016. Yet many don’t know much about the standard, which enables each airline to control... Keep Reading

Grasp Technologies vice president Dave Lukas claims GraspPAY, the virtual card solution that Grasp and payment processor Wex launched four months ago, is his company's fastest-ever product out of the gate. He expects the tool to have processed $8 million to $10 million of spend volume by the end of the first quarter and said... Keep Reading

If you asked Choice Hotels International CEO Stephen Joyce about the hotel company he leads, he'd tell you it's just as much a tech firm. Would a pure hotel company sell its SkyTouch cloud-based property management system to third parties? Editorial director David Meyer also spoke with Joyce about Choice's goal to grab... Keep Reading

Hilton Worldwide's DoubleTree, known largely as a conversion brand in the United States, has been expanding rapidly in global markets in recent years. BTN lodging editor Julie Sickel spoke to global brand head John Greenleaf about the brand's new offerings and future growth. In January, Greenleaf will change positions to... Keep Reading

For six years, Universal Air Travel Plan president and CEO Ralph Kaiser has worked to add hotels and rental cars to its merchant network. What began with a partnership with LaQuinta Inn & Suites in 2010 hadn't gained much traction by 2013, but in August, UATP announced a partnership with corporate payments provider Wex and... Keep Reading

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After 15 years of procurement-oriented travel management, Roadmap CEO Jeroen van Velzen predicted a pivot that will put a clear focus on the business traveler. What's the return on investment of caring for the traveler? That's the wrong question, he said, at least in the beginning. To succeed, companies must be willing to... Keep Reading