BTN Expert Q&A

Following the announcement that Egencia has restructured its management from a regional focus into two global organizations, Mark Hollyhead, whose role has shifted from head of Americas to leading the operations and supplier side as COO, spoke with BTN.... Keep Reading

Defying its early critics, all-business class carrier La Compagnie celebrated two years of service this summer, surpassing the lifespan of two other all-premium transatlantic carriers that failed in the past decade: Silverjet and Maxjet. Designed to provide business class-level service at a price between legacy carriers'... Keep Reading

For travel managers, duty-of-care conversations usually center on vetting suppliers and managing employees during crises. Paige Schaffer, president and COO of Generali Global Assistance's identity and digital protection services unit, would like to add identity theft to that list of topics. The company, which recently... Keep Reading

As with Europe overall, Air France-KLM has taken a hit in revenue following terrorist attacks and political unrest in Europe this year. Even so, Eric Caron, whom Air France-KLM named vice president and U.S. general manager earlier this year, told BTN that corporate travel demand on a global scale has remained resilient.... Keep Reading

Cardinal Health senior manager of global travel and meetings management Jill Huffman has managed travel for six years at Cardinal Health. In the past 18 months, however, she not only has globalized the travel program and implemented global meetings management with internal support organizations, she did it all as Cardinal... Keep Reading

In 2014, PricewaterhouseCoopers director of travel management Lauren Lee realized the demographics of her travelers were changing. As Lee dug deeper into travel program feedback and solicited more feedback from travel arrangers and managers, a theme emerged above all the specifics. "It kept coming back to making travelers... Keep Reading

Marriott International may be in a waiting period for final approval on its merger with Starwood Hotels & Resorts, but it hasn't slowed down or put its plans on hold. The company is working with corporate partners, expanding its Marriott Modern renovation program and developing the Delta Hotels and Resorts brand in the United... Keep Reading

In July, a bill funding the U.S. Federal Aviation Administration through Sept. 30, 2017, became law. The reauthorization also expanded the U.S. Transportation Security Administration's PreCheck program and addressed consumer protections for lost luggage but did not include a provision turning the nation's air traffic control... Keep Reading

BMO vice president and head of corporate card products Steve Pedersen discusses everything biometrics, from authentication to Botox.... Keep Reading

Virgin America shareholders late last month approved their acquisition by Alaska Airlines, leaving U.S. Department of Justice approval as the only remaining major step in the $2.6 billion deal, which the carriers expect to close in early October. Alaska Airlines senior vice president of communications and external affairs... Keep Reading