2018 U.S.-Booked Air
Volume: $90 million
2018 Global Air Volume: $220 million
2018 U.S. T&E: $500 million
2018 Global T&E: $1.2 billion
Primary Air Suppliers: United,
Delta, American
Primary Hotel Suppliers: Marriott,
Hilton, Hyatt
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Card Program: individual
bill/central pay
Primary Global Expense Supplier: Concur
Consolidated Global TMC: BCD
Traveler satisfaction rates with Pfizer’s travel program
clock in at 97 percent, reflected in a 6 percent increase in in-channel
booking. For 2018 U.S.-booked air volume, 80 percent of tickets were booked
through approved online tools, and 83 percent of those required no agent
assistance. The pharmaceutical company, which had $53.6 billion in revenue in
2018 and expects U.S.-booked air spend to remain flat in 2019, continues to
educate its employees through its Traveler Engagement program. It plans to add
targeted communications based on travelers’ personas. The company has a single
global travel policy, and 55 percent of its U.S.-booked air volume is for
travel outside the country.