< PrevNext > 45. Pfizer New York Share 2018 U.S.-Booked Air Volume: $90 million2018 Global Air Volume: $220 million2018 U.S. T&E: $500 million2018 Global T&E: $1.2 billionPrimary Air Suppliers: United, Delta, AmericanPrimary Hotel Suppliers: Marriott, Hilton, HyattPrimary Global Online Booking Tool: ConcurPrimary U.S. Payment Supplier: American ExpressCard Program: individual bill/central payPrimary Global Expense Supplier: ConcurConsolidated Global TMC: BCDTraveler satisfaction rates with Pfizer’s travel program clock in at 97 percent, reflected in a 6 percent increase in in-channel booking. For 2018 U.S.-booked air volume, 80 percent of tickets were booked through approved online tools, and 83 percent of those required no agent assistance. The pharmaceutical company, which had $53.6 billion in revenue in 2018 and expects U.S.-booked air spend to remain flat in 2019, continues to educate its employees through its Traveler Engagement program. It plans to add targeted communications based on travelers’ personas. The company has a single global travel policy, and 55 percent of its U.S.-booked air volume is for travel outside the country.