using "a dedicated 800 number staffed with customer service representatives specifically trained to handle American Airlines inquiries and reservations," according to a customer letter first cited in a
Tnoozarticle. "Customers that book American Airlines fare content through these offline resources will only be subject to your company's online transaction fee and your company's specific policy parameters will be considered as part of the booking process," Orbitz told corporate clients. Orbitz revealed a month ago that AA had told it the airline would
inhibit ticketing by the online travel agencyas of Dec. 1, but that move is on hold amid legal wrangling.