Tues, August 18 at 1pm ET / 10am PTSponsored By: TripActions
Thurs, August 20 at 11am ET / 8am PTSponsored By: American Express Global Business Travel
Mon, August 24 at 11am ET / 8am PTSponsored By: TripActions
Virtual Event - September 9-10, 2020
Virtual Event - September 14, 2020
Convene: 225 Liberty Street - October 22-23, 2020
Filter in or out as many as 200 cities, as well as hotel and car rental class and meals of the day and watch as the per-diem calculator automatically adjusts per diems to your program. Drill down into cost breakdowns and export the results.
Business announced TBiz Chat, a new feature allowing business travelers to
"connect live with a certified Travelocity Business corporate agent"
for help with site navigation, bookings, changes, invoices, receipts and other
text-based conversations offer "a unique chat forum that is a personal
one-on-one experience, as opposed to an agent participating in multiple chats
at one time," the company announced. Travelocity Business president Yannis
Karmis at an Association of Corporate Travel Executives conference last month
described the initiative as "something we're just testing." He said
that while there is "not that much chat technology deployed in corporate
travel," technology is the easy part. The challenge, he said, is
determining when to present it to travelers, what it's used for and how it's
studied as part of the overall travel operation.
a whole set of development and employee investment we have to make in order to
make chat work as well as in the traditional telephony channel," Karmis
told the ACTE audience that the industry needs to do a better job of offering
travelers "a more holistic online experience," incorporating more
functions than just bookings. "You don't just go to your bank for online
billpay," he said. "We need to have a consistent online and offline
experience with consistent tools and consistent processes built in. Travelers
want to interact with us in more ways than one, and we need a consistent way of
providing the solutions they need in real time."
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