Direct Travel has named its SVP of client implementations Ann Marie Stone as chief customer success officer, a new role at the travel management company designed to help clients launch, manage and improve travel programs.
Stone's new role is meant to bring closer coordination between Direct Travel's teams that design, implement and manage travel programs for clients, according to the TMC. That includes those clients launching Direct Travel's Avenir travel management platform.
"As we bring Avenir to more customers around the world, we are investing in the expertise and support that help them realize its value, from a well-managed implementation to proactive account management," Direct Travel CEO Christal Bemont said in a statement. "Ann Marie brings deep experience in both, and her leadership will help us deliver a connected, consistent customer experience globally."
Prior to joining Direct Travel, Stone worked for five years leading global customer success operations with American Express Global Business Travel, and she worked with CWT for 20 years before that.