BCD Travel has expanded the role of COO Mike Janssen to include the responsibilities of chief commercial officer to oversee product development, customer service, business development and other aspects of BCD's commercial strategy. BCD also promoted Craig Bailey from North America president to president of the Americas. According to BCD, Janssen played a central role in the mega travel management company's acquisition strategy, including the 2013 buyout of TBiz from Travelocity, and Bailey was instrumental in managing TBiz's client portfolio and played a key role in the 2015 acquisition of BCD affiliate agency World Trade Service.