BTN Expert Q&A

In January, United Airlines made live its direct connection to TripLink, becoming the first airline to give travelers direct access to corporate-negotiated rates from its website. The move also provides travel managers the ability to capture off-channel bookings. Meanwhile, Concur has recognized customers' increasing taste... Keep Reading

InterContinental Hotels Group is coming off a successful 2016, reporting gains in revenue and room rates despite a challenging environment. In the Americas, the company signed 37,000 rooms in 2016 and grew its pipeline to more than 102,000 rooms across 846 properties. The company also announced a planned $200 million redesign... Keep Reading

Airbnb is quickly carving a place for itself in the managed travel space. In the past two years, the company has launched tools geared toward travel managers, partnered with a corporate lodging provider, opened its business platform up to third-party bookings and inked deals with the three mega travel management companies.... Keep Reading

Concur claimed 45 million users at the end of 2016, up from 32 million a year prior. Concur CEO Steve Singh, who also is president of SAP Business Networks and Applications and an SAP executive board member, spoke with BTN.... Keep Reading

Marcou Transportation Group's acquisition of car service platform GroundLink comes as Marcou, parent company of Dav El BostonCoach, seeks to hasten development of an on-demand platform for chauffeured car suppliers. GroundLink CEO Liz Carisone, who will stay in her role following the acquisition, spoke with BTN.... Keep Reading

San Francisco-based meetings app firm DoubleDutch has built its business by tracking live event data and attendee engagement. Ranked 95 on Deloitte's 2016 Technology Fast 500, the company restructured in July and released a statement that it was "breaking hard" for profitability after largely sustaining itself on $78 million... Keep Reading

When Peter Neffenger was sworn in as administrator of the U.S. Transportation Security Administration in July 2015, the TSA was not experiencing halcyon days. The agency had just failed a covert inspection in which prohibited items, including fake weapons, repeatedly made their way past screeners. Neffenger, however, saw it... Keep Reading

Concur's new president, appointed Nov. 1, speaks about TripLink, Concur's customer service and Concur's performance under SAP.... Keep Reading

A little over a year ago, Deem founder Patrick Grady boasted about Deem's Amazon-like experience and the 100,000 merchants and 11 million products that corporate clients could purchase from its platform. Grady also had aspirations to expand Deem Expense into the enterprise sector by mid-2016. However, in April 2016, Grady... Keep Reading

It had to be done. For KDS to continue to scale its business, the company had to be acquired, according to CEO Dean Forbes. American Express Global Business Travel, one of many interested parties, sealed the deal on Oct. 4. Amex GBT has explained why the deal is good for the travel management company, and now Forbes has... Keep Reading