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Global

Emirates Will Pull Back on U.S. Service

By Michael B. Baker / April 19, 2017 / Contact Reporter
Business Travel News on X

Emirates is reducing service to five of the 12 U.S. cities it serves, citing weakened demand related to increased travel restrictions. "The recent actions taken by the U.S. government relating to the issuance of entry visas, heightened security vetting and restrictions on electronic devices in aircraft cabins have had a direct impact on consumer interest and demand for air travel into the U.S.," Emirates wrote in a letter to its agency partners. "Over the past three months, we have seen a significant deterioration in the booking profiles on all our U.S. routes across all travel segments."

Service cuts include:

  • On May 1, reducing Fort Lauderdale service from daily to five times weekly
  • On May 23, reducing Orlando service from daily to five times weekly
  • On June 1, ending one of its two daily flights to Seattle
  • On June 2, ending one of its two daily flights to Boston
  • On July 1, ending one of its two daily flights to Los Angeles

Travelers who already have booked on those canceled flights have been automatically rebooked on other flights and their fares are eligible for refunds, according to Emirates.

Both the U.S. Travel Association and the International Air Transport Association released reports this month that showed that international travel demand to the U.S. has remained strong. They also cautioned, however, that both the electronics ban and President Donald Trump's immigration-related executive orders could stifle demand in the long term. The electronics ban in particular affects Emirates' flights to the U.S.; the U.S. included Dubai in its ban, while the U.K. did not. Like Qatar Airways, Emirates is attempting to mitigate that by loaning free Microsoft Surface tablets to First and Business Class passengers who are flying to the U.S.

With the reductions, Emirates will operate 101 flights to the U.S. per week. The carrier said it would "closely monitor the situation with the view to reinstate and grow our U.S. flight operations as soon as viable."

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