2020 U.S.-Booked Air Volume: $80 million
Primary Global Online Booking Tool: SAP Concur
Primary U.S. Payment Supplier: Citibank
Primary Global Expense Supplier: SAP Concur
Consolidated U.S. TMC: Amex GBT
Entertainment giant Disney saw U.S.-booked air volume cut in
half in 2020, to $80 million from $161 million in 2019. Accomplishments in 2020
for Disney’s travel department included completing the integration of Twenty
First Century Fox into the global travel program for more than 35 countries,
while also working with internal stakeholders and outside suppliers to develop
Covid-19-related health and safety procedures. Policy changes included adding
additional language regarding health and safety, seat selection, off-airport parking
for multi-day trips, and encouraging enrollment in frequent traveler programs
for preferred vendor benefits. The company also worked with its TMC to
establish a process for efficiently managing unused airline tickets.
In 2021, Disney’s travel department is focusing on expanding
virtual payment process to EMEA and U.S. meeting and event travel, as well as
supporting the company’s return to travel with new safety-related policies,
procedures and communications.