2020 U.S.-Booked Air Volume: $15 million
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Primary Global Expense Supplier: Concur
Consolidated Global TMC: Amex GBT
Customer relationship management software mainstay Salesforce saw U.S.-booked air volume contract to $15 million in 2020 from $80 million in 2019. Company revenue showed strong growth over the same period, jumping to $20 billion in 2020 from $13 billion the previous year.
Corporate travel program priorities for 2020 included fulfilling duty of care responsibilities amid the Covid-19 pandemic and managing recovery of unused tickets stemming from travel restrictions that began March 2020. The company also implemented sustainability initiatives into its corporate T&E policy in 2020, including integrating carbon reduction measures into online booking and RFP processes. Sustainability will remain a focus in 2021, along with an enhanced emphasis on rail travel and OBT optimization.